Beda Flores
North Bergen,NJ
Summary
Competent Customer Retention Specialist works well in fast-paced and high-pressure work environment while always maintaining professionalism. Extensive experience in sales retention and telemarketing.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Customer Loyalty Representative
Oportun
Union City, NJ
12.2025 - 03.2026
- Processed retention requests, preserving relationships with at-risk customers.
- Reviewed customer accounts, clarifying payment options for better understanding.
- Handled inbound customer calls, providing support for Oportun loan accounts.
Head cashier
Lowes Home Improvment
North Bergen, New Jersey
08.2021 - 07.2025
- Identified cross-selling opportunities to enhance customer purchases.
- Reviewed customer accounts and clarified payment options to improve understanding.
- Collaborated with other departments to resolve complex customer issues.
- Analyzed customer feedback data to highlight trends in satisfaction levels.
Cashier
Home Depot
North Bergen, NJ
09.2021 - 02.2022
- Updated system with order specifics, customer details, and billing information to enhance service accuracy.
- Determined accurate pricing for services, actively researching deals to maximize customer savings.
- Excelled at exceeding daily credit card application goals.
- Prepared and evaluated CRM reports to identify improvement areas, facilitating data-driven decision making.
Education
Memorial High School
West New York, NJSkills
- Loan support
- Customer relationship management
- Attention to detail
- Effective communication
- Customer service experience
- Technical proficiency
- Collaborative teamwork
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Customer Loyalty Representative
Oportun
12.2025 - 03.2026
Cashier
Home Depot
09.2021 - 02.2022
Head cashier
Lowes Home Improvment
08.2021 - 07.2025
Memorial High School