Cortney Gregory
Summary
Detail-oriented introvert with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Loyalty Representative
AT&T
08.2024 - Current
- Phone based support for customer concerns and cancellations
- Multitasking including but not limited to research, account review, tool usage, and account changes while maintaining a conversation
- Sales and service
Manager in 60
AT&T
11.2023 - 08.2024
- Responsible for Mobility Back Office team of 300 agents, providing support and research in a timely manner
- Numerous special projects consisting of offline support for serious customer concerns
- Ability to make judgement calls and overrides on a case by case basis
Mobility Specialist
AT&T
03.2022 - 11.2023
- Resolving customer concerns through a chat based system requiring attention to detail, tool usage, and proper spelling/grammar abilities
- Ability to analyze data and make judgement calls when needed
- Heavily research based position while also multi-tasking through a live chat system
Marketing
Faelorehn
01.2018 - Current
- Creation and execution of marketing campaigns for independently published authors
- Organization of files and documents related to marketing campaigns
- Creation of web-based graphics and photography to promote and assist with sales
Shift Supervisor
Sheetz
05.2016 - 03.2022
- Managed team of sales representatives for afternoon/evening shifts
- Responsible for covering any tasks unable to be completed during the shift such as food prep, customer service, paperwork, janitorial duties, and product availability
Education
High school diploma -
Ambridge Area High School
Skills
- Typing
- Live Chat
- Photography
- Shift Management
- Technical Support
- Quality Assurance
- Team Management
- Leadership
- Communication Skills
- Grammar Experience
- Case studies
- Wireless sales
- Computer literacy
- Technology sales
- Research
- CRM Software
- Salesforce
- Microsoft Excel
- Account Management
- Goal-Oriented
- Data entry proficiency
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Calm and Professional Under Pressure
- Reliability
- Computer Skills
- Research skills
Timeline
Customer Loyalty Representative
AT&T
08.2024 - Current
Manager in 60
AT&T
11.2023 - 08.2024
Mobility Specialist
AT&T
03.2022 - 11.2023
Marketing
Faelorehn
01.2018 - Current
Shift Supervisor
Sheetz
05.2016 - 03.2022
High school diploma -
Ambridge Area High School
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