Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Yuliana Clemente

Houston,TX

Summary

Experienced customer service representative known for exceptional interpersonal skills and dedication to maintaining client satisfaction. Passionate about building relationships, cultivating partnerships, and contributing to company success.No High School diploma but plenty of experince. Fluent in English and Spanish with a strong aptitude for learning new technologies.

Overview

5
5
years of professional experience

Work History

Customer Loyalty Representative

oportun
Houston, Texas
01.2024 - Current
  • Reviewed credit histories, income statements, and other financial information of loan applicants.
  • Developed and maintained relationships with potential customers to increase loan business.
  • Analyzed financial data to determine the feasibility of granting loans.
  • Processed payments received from borrowers in accordance with established policies and procedures.

Server

Olive Garden Restaurant
Houston, Texas
09.2023 - 06.2024
  • Provided excellent customer service to ensure satisfaction.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Exceeded customer expectations by consistently going above and beyond to fulfill their needs.

Server

Dennys Restaurant
Houston, Texas
03.2022 - 08.2023
  • greet and attend customers with great customer service
  • clean store and do side work after every shift.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Western Union Agent Cashier

Cash Express, LLC
Houston, TX
01.2020 - 11.2022
  • Adhered to all applicable laws and regulations regarding money transfers and payments.
  • Processed customer deposits, withdrawals, transfers, and payments while also verifying customer identification for check cashing.
  • Managed store opening and closing independently.
  • Utilized worksheet tools like Google Docs and other company apps for efficient collaboration.

Education

Some College (No Degree) - Business Administration And Management

Aldine Senior High School
Houston, TX

Skills

  • Bilingual (English/Spanish)
  • Goal-Oriented
  • Upselling strategies
  • Negotiation abilities
  • Knowledge of sales retention
  • Excellent communication skills
  • Customer service experience
  • computer skills
  • sales and marketing
  • typing, 45 wpm
  • word,excel, goggle docs and spreadsheet
  • sales experience
  • attention to detail
  • multi-tasking skills

Accomplishments

  • Won FFCLA 2020 3rd place entrepreneurship award

Languages

English
Professional
Spanish
Professional

Timeline

Customer Loyalty Representative

oportun
01.2024 - Current

Server

Olive Garden Restaurant
09.2023 - 06.2024

Server

Dennys Restaurant
03.2022 - 08.2023

Western Union Agent Cashier

Cash Express, LLC
01.2020 - 11.2022

Some College (No Degree) - Business Administration And Management

Aldine Senior High School

Similar Profiles

CREATE PROFILE
Yuliana Clemente