Wendi Hellewell
Provo,UT
Summary
Dynamic and results-oriented professional with a proven track record at Pizza Pie Cafe, enhancing customer satisfaction and streamlining operations. Skilled in TILING/FLOORING and adept at CUSTOMER DEESCALATION, consistently achieving positive outcomes. Demonstrated ability to reduce costs by efficiently managing resources, with a commitment to quality and excellence in service.
Overview
5
5
years of professional experience
Work History
Cashier/Lead Busser
Pizza Pie Cafe
11.2021 - 06.2024
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Maintained cleanliness and organization throughout the restaurant, creating a pleasant dining experience for customers.
- Enhanced customer satisfaction with my energetic personality Providing them with an experience they'll never forget.
- Resolved customer complaints promptly, maintaining a professional and courteous demeanor at all times.
Tile Setter Helper
Peice by Peice
01.2020 - 07.2020
- Increased customer satisfaction by maintaining a clean and organized workspace during projects.
- Finalized installations with sealing agents and smooth lines of caulk.
- Ensured accurate measurements for cutting tiles, resulting in a precise fit and professional appearance.
- Reduced waste and saved costs by carefully handling delicate materials such as ceramic, glass, and stone tiles.
Call Center Representative
Help Cloud
05.2019 - 10.2019
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Associate of Applied Science - WELDING
MTECH
Orem06-2024
Skills
- WELDING
- TILING/FLOORING
- TREE REMOVAL
- LEASING APARTMENTS
- PROPERTY MANAGEMENT
- MAINTENANCE
- LANDSCAPING
- ROOFING
- OPERATING HEAVY MACHINARY
- CUSTOMER DEESCALATION
- SOLVING PROBLEMS
Timeline
Cashier/Lead Busser
Pizza Pie Cafe
11.2021 - 06.2024
Tile Setter Helper
Peice by Peice
01.2020 - 07.2020
Call Center Representative
Help Cloud
05.2019 - 10.2019
Associate of Applied Science - WELDING
MTECH
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