Bee Sibble

· Manages all communications efforts between students, staff, executive leadership and external vendors on behalf of Graduate Financial Services (GFS).

· Supervision of Graduate Student Financial Services within GFS to include full time staff and office management in addition to internal and external customers.

· Works closely with RCB Graduate Admissions and Recruitment as well as RCB Deans to provide highest level of customer support.

· Manages all customer service interactions with both Cohort and Flex RCB graduate student populations; in person, via email and by phone.

· Manages uStore processes, updates and transaction reviews for GFS.

· High level user of Banner, Argos, SalesForce, TouchNet, Excel and Common Origination and Disbursement (COD).

Lead role in providing customer service support for graduate students enrolled in cohort programs in the areas of financial aid, student accounts and bill payment.

· Responsible for managing communications to RCB graduate students by email, phone and in person interactions.

· Managed and coordinated financial aid workshops, special events and various meetings for RCB cohort programs ensuring students are fully informed of the options for financing their program. Took the lead role in managing the departmental email address.

· Consistent promotion during 13-year tenure with Georgia State Financial Aid Office. Managed the 214+ million-dollar Direct Loan program, including subsidized, unsubsidized, Parent and Graduate PLUS loans to ensure that the accounts were reconciled yearly.

· Assisted in the development of efficiency-enhancing workflow/process improvements that made it possible to accommodate increasing responsibilities necessitated by staff reductions.