Gabrielle Smith
Mobile,AL
Summary
I am a seasoned professional with vast experience in office management, automotive sales, financial services management, collections, and delivering exceptional customer service. I adapt well to changing circumstances, and I have practical problem-solving skills. My expertise includes strategic planning and financial oversight in a fast-paced, high call volume office environment. As a reliable professional, I am committed to achieving results, and I am prepared to contribute to a dynamic team to create a positive impact.
Overview
23
23
years of professional experience
Work History
Financial Services Representative
World Finance (Formerly Always Money Finance)
08.2016 - 02.2025
- Maintained friendly and professional customer interactions
- Meticulously reviewed applicant documentation, ensuring accuracy and completeness prior to submission for underwriting approval
- Identified opportunities to cross-sell and upsell loan products to customers
- Negotiated favorable terms with borrowers during loan restructuring processes, improving repayment success rates
- Processed loan applications and monitored progress from start to finish
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Negotiated payment arrangements with customers who were past due on their accounts.
Financial Service Manager
Motormax Financial Services Corp
04.2009 - 05.2016
- Manage an organized and well-functioning office atmosphere
- Exceed monthly sales goals on consumer loan and used vehicles
- Assisted in Human Resources and Administrative matters such as enforcing company policies, processing payroll, also hiring and training all customer service staff
- Processed account receivables and account payables
- Ensured that customer service staff remained on task, focused and excited about their required job duties
- Processed all system payment transactions and verified all bank deposit reports
- Pulled all customer qualifying reports such as Equifax and Bankruptcy records
- Contact new and existing customers to discuss finance options on a new vehicle or refinancing of their current vehicles
- Verify customer information and enter updated information into the company computer system
- Delivered all financial service contracts with the customer clearly understanding their financial responsibilities
- Provided customers with tax preparation services
- Secured company liens on all title paperwork for Alabama, Mississippi and Florida customers
Automotive Sales Representative
Grady BMW
09.2007 - 04.2009
- Provide customer services to all customers over the phone and also on the sales lot
- Qualified customers by processing credit applications
- Pulled all necessary credit reports and vehicle history
- Demonstrate vehicle features to potential customers, including taking customers on test drives
- Closed sales and maintain track of all inventory
- Brief customers on provisions, warranties, GAP insurance, maintenance services and financing terms
Assistant Manager
EZ Pawn
06.2002 - 09.2006
- Assist the manager with daily store operation such as counting cash drawers, processing change orders and bank deposits
- Daily inventory audits
- Provide customer services to all customers on the phone and in the store
- Process collateral loans and short-term cash advances
- Clean, price and sale store merchandise
- Responsible for opening and closing the store
Education
Murphy High School
Mobile, ALBishop State Community College
Mobile, ALSkills
- Office management
- Employee coaching and mentoring
- Loan processing
- Financial analysis
- Customer financial documentation
- Cross-selling strategies
- Negotiation techniques
- Delinquent account management
- Tax preparation
- Attention to detail
- Effective communication
- Collections processing
- Client relations and retention
- Customer focused
- Notary Public
- Remote office availability
Timeline
Financial Services Representative
World Finance (Formerly Always Money Finance)
08.2016 - 02.2025
Financial Service Manager
Motormax Financial Services Corp
04.2009 - 05.2016
Automotive Sales Representative
Grady BMW
09.2007 - 04.2009
Assistant Manager
EZ Pawn
06.2002 - 09.2006
Murphy High School
Bishop State Community College
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