Bee Yang
Clovis,CA
Summary
Seasoned hardworking Manager with a background that includes managing diverse teams, strategic planning, and business development in fast-paced environments. I am committed to building strong team cultures that encourage teamwork, people development and guest connections. Flexible and organized professional that's comfortable taking responsibility for everything from back-office to front-office operations.
Overview
20
20
years of professional experience
Work History
General Manager
Panda Express
Fresno, CA
10.2004 - Current
- Establish and maintain effective communication with staff members to ensure efficient operations.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Manage all aspects of daily business operations, including team morale, scheduling, inventory control, customer service, and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly, with high quality standards of service delivery.
- Provide guidance and support to subordinate managers in order to complete tasks.
- Develop marketing strategies designed to increase brand awareness within target markets.
- Prepare detailed reports for supervisor, and hold monthly meetings with peers.
- Conduct interviews for potential candidates for open positions.
- Create schedules and monitor payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Monitor inventory levels and place new orders for merchandise to keep supply well-stocked.
- Design sales and service strategies to improve revenue and retention.
- Provide leadership, insight, and coaching to newly hired employees.
- Responsible for food safety, team safety, and guest safety.
Education
Some College (No Degree) - Automotive Technology
Fresno City College
Fresno, CASkills
- Building Relationships with Customers
- Building Sales
- Overseeing Facility Operations/ Conditions
- Supply Chain Ordering/ Inventory
- Expense Control
- Profit and Loss Management
- Safety Protocol
- Building Vendor Relationships
- Staff Supervision
- Team Leadership
- Analytical Skills
- Administrative Skills
Timeline
General Manager
Panda Express
10.2004 - Current
Some College (No Degree) - Automotive Technology
Fresno City College
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