Lawrence Moran II
National Account Manager
Henderson,NV
Summary
Results-driven professional with a background in sales and assistant operations management. Experienced in supporting daily operations, improving workflow efficiency, and driving sales performance. Adept at building strong client relationships, identifying business opportunities, and assisting leadership with team coordination and operational goals. Possesses strong communication, problem-solving, and leadership skills. Holds a Business Management degree and is motivated to take on new challenges while continuing to grow in operations leadership and business development.
Overview
11
11
years of professional experience
Work History
Account Manager, Inside Sales
Greenlane Wholesale
Las Vegas, NV
09.2022 - Current
- Answered customers' questions regarding products, prices, and availability.
- Set up new accounts, established customer credit and set up payment methods.
- Used CRM software to maintain detailed contact logs and account records.
- Cultivated interpersonal skills by building positive relationships with others.
- Developed and maintained courteous and effective working relationships.
- Worked effectively in fast-paced environments.
- Expanded client base through effective prospecting, cold calling, and networking events.
- Implemented innovative sales techniques that led to increased revenue generation from existing accounts.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Informed customers of promotions to increase sales productivity and volume.
Sales Representative ( Temporary)
Laird Plastics
Las Vegas, NV
05.2021 - 03.2022
- Increase sales and distribution with existing and new accounts
- Introduce new products and work with current customers to meet sales needs
- Process orders and maintain frequent contact with accounts
- Account management representative
- Delivered material
- Built relationships with customers and community to promote long term business growth.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Resolved customer service issues using company processes and policies and provided updates to customers.
Branch Operations Assistant Manager
Insurance Auto Auctions, IAA
Las Vegas, NV
04.2019 - 03.2021
- Process orders and assignments
- Provide variety of customer support services through mail, telephone and direct personal contact.
- Account Management
- Vehicle check-in by recording and filing information on vehicles being assigned to facility.
- Quality Control
- Operation of Handheld Scanner
- Assist with other office functions as needed.
- Process all necessary paperwork in preparation for auction day, securing necessary approvals
- Help with other office functions as needed.
- Managed 30 check-ins per day
Assistant Manager
LMor Tool & Die DBA
Akron, OH
01.2015 - 01.2019
- Inventory, production
- Marketing business
- Sales
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Managed 40 customer calls per day
- Resolved customer service issues using company processes and policies and provided updates to customers.
Retail Sales Associate
Express Clothing
Akron
02.2013 - 01.2015
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Greeted customers and helped with product questions, selections and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened and closed store independently and prepared nightly bank drop for manager.
Education
Associates Degree - Business Management
Stark State College
Akron, Ohio2019
Skills
- Can handle all kinds of customers with ease
- Ability to accurately follow directions
- Superb attention to detail
- Identifying ways to improve business
- Communication skills
- Building relationships with customers
- Salesforce
- Oracle
- Microsoft Word & Excel
- Consulting with Customers
- Leadership
- Operation Monitoring
Timeline
Account Manager, Inside Sales
Greenlane Wholesale
09.2022 - Current
Sales Representative ( Temporary)
Laird Plastics
05.2021 - 03.2022
Branch Operations Assistant Manager
Insurance Auto Auctions, IAA
04.2019 - 03.2021
Assistant Manager
LMor Tool & Die DBA
01.2015 - 01.2019
Retail Sales Associate
Express Clothing
02.2013 - 01.2015
Associates Degree - Business Management
Stark State College