Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Experience
References
Timeline
Generic

Bianca Rivera

Vineland

Summary

Dynamic professional with extensive experience at Newfield National Bank, excelling in operational efficiency and customer relationship management. Proven ability to train teams and enhance service quality, leveraging strong communication and attention to detail. Recognized for implementing effective policies that improved workflow and customer satisfaction.

Overview

20
20
years of professional experience

Work History

Head Teller

Newfield National Bank
Vineland
09.2017 - Current
  • Implemented policies and procedures to streamline operational efficiency.
  • Managed daily transactions through teller drawer operations.
  • Opened various accounts, including IRA, CD, savings, checking, and safe deposit boxes.
  • Assisted customers with inquiries and account-related issues.
  • Processed day and night drop bags for secure deposit handling.
  • Settled ATM and coin machine transactions with precision.
  • Oversaw branch operations to ensure smooth functionality.
  • Trained employees to enhance team performance and service quality.

Shift Manager

Wawa, Inc.
Vineland
01.2006 - 05.2018
  • Supervised employees during shifts to ensure operational efficiency.
  • Provided training for new employees to enhance skill sets.
  • Implemented policies and procedures to streamline workflows.
  • Performed cash reconciliations to maintain financial accuracy.
  • Managed inventory levels and coordinated restocking for timely availability.
  • Handled customer inquiries and resolved issues to improve service satisfaction.
  • Monitored food safety practices and upheld cleanliness in preparation areas.
  • Developed positive working relationships with staff, customers, and vendors.

Bank Teller

Fulton Bank of NJ
06.2015 - 03.2017
  • Processed cash checks, money orders, and cashier checks with accuracy.
  • Operated and balanced cash register to ensure financial integrity.
  • Presented sales information for checking and savings accounts to customers.
  • Assisted customers in managing personal account information.

Customer Service

CC Customer Inquiries
Millville
12.2010 - 04.2011
  • Administered customer service inquiries and resolved complaints efficiently.
  • Processed multiple customer requests to ensure timely responses.
  • Addressed customer feedback to improve service delivery.
  • Conducted customer surveys post-purchase to gather insights on service quality.

Education

Elementary Education - Liberal Studies

Rowan University
Glassboro, NJ
09.2011

Associate in Arts - Liberal Arts -Education

Cumberland County College
Vineland, NJ
05.2011

Skills

  • Active listening
  • Communication skills
  • Team collaboration
  • Prioritization
  • Multi-tasking
  • Results orientation
  • Planning and organization
  • Attention to detail
  • Initiative
  • Customer relationship management

Affiliations

  • Phi Theta Kappa
  • National Honor Society

Languages

Spanish
Limited

Experience

Manager (2 Years)-Bank

Assistant Manager (4 Years)- Bank

Shift Manager (9 Years)- Food Service

References

References available upon request.

Timeline

Head Teller

Newfield National Bank
09.2017 - Current

Bank Teller

Fulton Bank of NJ
06.2015 - 03.2017

Customer Service

CC Customer Inquiries
12.2010 - 04.2011

Shift Manager

Wawa, Inc.
01.2006 - 05.2018

Elementary Education - Liberal Studies

Rowan University

Associate in Arts - Liberal Arts -Education

Cumberland County College

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