Okta Admin
TJ Hendricks
IT Consultant
Boston,MA
Summary
Rational IT Analyst with 7+ years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
1
1
Certificate
7
7
years of professional experience
2
2
years of post-secondary education
Work History
IT Consultant
Pliancy Inc, Resilience Inc
Boston, MA.
02.2021 - 07.2021
- Worked alongside internal IT, to work on implementing IT solutions.
- Helped with imaging, integration and provisioning of 100+ employees of acquisitions.
- Sophos Encryption Management, Addigy and Intune Management.
- Teams and Zoom support and troubleshooting.
- Coordinated with other engineers to evaluate and improve software and hardware interfaces.
- Consulted with engineering team members to determine system loads and develop improvement plans.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Made recommendations and performed upgrades, assisting businesses in technology planning aligned with growth projections.
Senior IT Helpdesk Analyst
Toast Inc
Boston, MA
06.2017 - 04.2020
- Built and provided basic end-user troubleshooting and desktop support on Windows and Mac systems.
- Configured computers, created accounts, and issued IT training to new Toast employees.
- Configured and installed Switches, APs, and patched network ports using Cisco Meraki.
- Created, documented, and modified technical solutions, processes and procedures.
- Administered various SaaS Systems and Installed and configured new hardware, software, and peripherals.
- Worked after-hours support rotation.
- Investigated VOIP and audiovisual issues as they arise.
- Facilitated several office expansions.
- Managed physical security access for HQ.
Helpdesk Encryption
JVT Advisors-ABT Associates
Cambridge
01.2017 - 05.2017
- Migration Tech.
- Worked on Encryption migration project that converted over 300+ local users to Symantec Endpoint.
- Communicated with users, steps of process with minimal user interactions.
- Used SCCM to sort users into different collections groups to set decryption process.
- Backed up hard drives, and reimaged machines for deployment.
Help Desk Consultant- Multiple Contracts
Robert Half Technology
Boston, MA
01.2014 - 01.2017
- Campus Works: End User Support, AD management, asset management, OS Imaging, printer support
- Vista Higher Learning: Technical Support for language learning platform for global users
- Fuze: Received orders from clients, provisioned phones and shipped to clients
- MIT: Patched and updated systems, maintenance and troubleshooting of PCs, vulnerability scans and fixes.
Education
Bachelor of Science - Information Technology
Umass Online
Boston Ma 01.2016 - 01.2018
Skills
Critical thinking
Certification
JAMF Certified
Software
Duo Admin
Office Admin
Google Suite Admin
Slack Admin
Jira
MDM-JAMF/Addigy/Intune
Mimecast Admin
Ticketing System
Salesforce Admin
Encryption Management
VOIP Management
Zoom Admin
Microsoft Office Admin
Timeline
IT Consultant
Pliancy Inc, Resilience Inc
02.2021 - 07.2021
Senior IT Helpdesk Analyst
Toast Inc
06.2017 - 04.2020
Helpdesk Encryption
JVT Advisors-ABT Associates
01.2017 - 05.2017
Bachelor of Science - Information Technology
Umass Online
01.2016 - 01.2018
Help Desk Consultant- Multiple Contracts
Robert Half Technology
01.2014 - 01.2017
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