
Dynamic professional with extensive experience in SaaS implementation analytics at Vizit. Proven track record in optimizing project delivery timelines and enhancing client engagement through effective software training and support. Skilled in market analysis and social listening, leveraging data-driven insights to drive strategic decisions and improve performance.
Managed project timelines and milestones for successful software deployment. Collaborated with clients to define software requirements and implementation strategies. Designed training materials for end users to facilitate software adoption. Conducted software demonstrations to showcase features and capabilities to stakeholders. Provided ongoing support and troubleshooting for users post-implementation phase. Led cross-functional teams to improve project delivery timelines.
Provided support to designers and merchandisers with trend research and analysis. Conducted competitor analysis to identify gaps in content strategy and discover opportunities for improvement.
Evaluated collected social listening data and reported results and recommendations to clients based on company goals. Recruited, hired and trained qualified candidates to fill open positions. Led the monitoring team across new projects and challenges to ensure goals were consistently met.
Analyzed product, market and share trends to evaluate competitive market strategies. Spearheaded diverse projects, including data capture, storage, configuration and forecast analysis. Designed and implemented key measurement reports for conveying metrics of customers, monitoring service levels and attainments, identifying trends and performing root cause analysis.
Analyzed performance of all organic social media content including posts, moderated mentions and tags, and social page metrics to inform future strategies and campaigns. Established reporting criteria and standards to effectively maintain data integrity through. Implemented client-facing real-time dashboards to create full data transparency. Evaluated collected social listening data and reported results and recommendations to clients based on company goals.
Analyzed performance of all marketing programs to identify the best opportunities for optimization. Completed strategic competitive analysis by assessing strengths and weaknesses of competitors. Promoted brand awareness through SEO and SEM optimizations.