Beena Namboodiri
209 Oswego Ct, Morrisville,NC
Summary
Results-focused professional with strength in Delivery , Business Analysis and Management with 19+ years of relevant experience. Proactive leader with strengths in communication and collaboration. Proficient in leveraging Teamwork and Organization knowledge to promote High Quality Project/Program Delivery. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
17
17
years of professional experience
Work History
Service Delivery Manager
Cognizant Technologies Solutions US Corp
Morrisville, NC
09.2021 - Current
- Proactively ensured service delivery expectations were consistently exceeded.
- Stakeholder Communication and Management : Developed long lasting and effective relationships with clients by providing onboarding, in-depth training and continuous technology support for Outage Management System.
- Implemented strategies for continuous improvement of services based on customer feedback data.
- Resolved escalated issues in a timely manner while maintaining customer satisfaction levels.
- Monitored and managed support teams to boost performance.
- Collaborated with business executives to discuss and understand IT problems negatively affecting operations.
- Established policies and strategies for resource allocation and infrastructure while managing service delivery expectations.
- Recommended methods, technologies, process changes and training to clients to improve business opportunities and revenue potential. Change and Release management improved with process changes.
- Oversaw 18 staff members for 24/7 critical support desk.
- Consistently met company and department objectives within budget and time constraints.
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Developed and documented standard and emergency operating procedures for Blue Sky and Storm day.
- Identified opportunities to reduce cost and improve productivity.
- Perform weekly and monthly status reporting to client including SLA, Ticket received and closed Analysis and Continuous improvement efforts, service disruption reports.
- Provided technical guidance and training to the team members on new tools or technologies used in the organization's services.
- Collaborated with internal teams to develop best practices for service delivery processes.
Business Analyst/Scrum Master
Cognizant Technologies Solutions US Corp
Charlotte, Morrisville, NC
03.2017 - 09.2021
- Led daily Scrum stand-ups and Agile development sprint planning meetings for multiple, concurrent projects.
- Collected and defined business requirements to create successful roadmaps and implementation plans.
- Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
- Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
- Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
- Evaluated projects for issues, alleviating problems and distractions to meeting team goals.
- Worked to gather customer requirements, clarify specifications and translate into product backlog.
- Documented new features and strategies as well as user stories and criteria for acceptance.
- Delegated tasks to each team member, regularly assessing workloads to complete tasks on time and within project parameters.
- Identified potential project risks and helped developed mitigation plans to resolve potential issues.
- Removed impediments and protected team members from interruptions and distractions to maximize productivity.
- Conducted application review meetings with end-users to document and gather business needs and translate into functional requirement documents.
- Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
- Identified key components and integration touch points for component testing and end-to-end system testing based on design reviews.
- Owned entire project life cycle of development from definition to management to execution.
Project Lead/Developer/Assistant Manager
Cognizant Technologies Solutions US Corp
Short Hills,Parsippany, NJ
12.2007 - 02.2017
- Collected and defined business requirements to create successful roadmaps and implementation plans.
- Consistently worked to identify project risks, initiate risk mitigation and implement risk reduction action plans.
- Owned entire project life cycle of multiple development projects from definition to management to execution.
- Developed and implemented project plans, schedules and budgets.
- Analyzed customer requirements in order to develop solutions that meet their needs.
- Assisted project managers by identifying gaps and establishing best practices for existing and upcoming project initiatives.
Education
Certified SAFe 5 Release Train Engineer
04-2023
Certified SAFe 5 Product Owner/Product Manager
11.2022
Certified Scrum Master
06.2016
Computer Science
Post Graduate Diploma in Advanced Computing
Center For Development In Advanced ComputingMaster of Science - Applied Mathematics
Maharaja Sayajirao University
VadodaraSkills
- Issue Resolution and Complex Problem Solving
- Work Planning, Monitoring and Prioritization
- Effective Leadership, Effective listening and Communication
- Risk Mitigation and Improvements Recommendations
- Process Development and Standards Documentation
- Client Relationship Management
- Business Analysis
- Resource Allocation
- Performance Improvement
- Project Planning
- Onboarding and Training
Timeline
Service Delivery Manager
Cognizant Technologies Solutions US Corp
09.2021 - Current
Business Analyst/Scrum Master
Cognizant Technologies Solutions US Corp
03.2017 - 09.2021
Project Lead/Developer/Assistant Manager
Cognizant Technologies Solutions US Corp
12.2007 - 02.2017
Certified SAFe 5 Release Train Engineer
Certified SAFe 5 Product Owner/Product Manager
Certified Scrum Master
Computer Science
Post Graduate Diploma in Advanced Computing
Master of Science - Applied Mathematics
Maharaja Sayajirao University
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