Beenam Dahal
Irving,TX
Summary
Experienced administrative assistant with a proven ability to handle sensitive client information and provide excellent customer service. I have successfully managed customer inquiries, processed data, and coordinated operational tasks within tight deadlines. With my strong attention to detail and ability to identify errors or discrepancies, I am well-prepared to assist in the preparation of loan and distribution packages, ensuring compliance with all applicable policies. I am highly motivated to expand my expertise in retirement plans and am committed to pursuing certifications like NIPA’s Distribution Administrator and Loan Administrator to further develop my skill set.
Overview
5
5
years of professional experience
Work History
Administrative Assistant
The Container Store
01.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Representative
Bass Pro Shop
06.2019 - 01.2020
Assisted customers with product inquiries, processed returns and exchanges, provided support for in-store and online orders, ensured customer satisfaction, and maintained a positive store environment.
Education
BBA - Accounting And Finance
Tribhuvan University
Kathmandu, Nepal07-2014
Skills
- Knowledge of Retirement Plans & Distributions
- Attention to Detail
- Technical Skills
- Customer Service and Communication
- Organizational Skills
- Analytical Skills
- Continuous Learning & Development
- Cybersecurity Awareness
- Problem Resolution
Languages
English
Full Professional
Nepali
Native or Bilingual
Hindi
Full Professional
Spanish
Professional Working
Timeline
Administrative Assistant
The Container Store
01.2021 - Current
Customer Service Representative
Bass Pro Shop
06.2019 - 01.2020
BBA - Accounting And Finance
Tribhuvan University
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