Troi Graham
Remote-Virtual Enviroment
Summary
Experienced and detail-oriented Retirement Plan Operations Specialist with 10 years of experience in managing and supporting retirement plans. Adept at analyzing data, ensuring compliance with regulatory requirements, processing retirement contributions, and providing exceptional customer service. Skilled in managing day-to-day operations of retirement plans, assisting clients with inquiries, and working with internal teams to resolve issues promptly. A proactive professional committed to helping clients achieve their retirement goals while maintaining a high level of operational efficiency.
Operations professional with solid background in streamlining processes and enhancing operational efficiency. Known for effective team collaboration and achieving results in dynamic environments. Skilled in process optimization and problem-solving, with reliable and adaptable approach to changing needs.
Overview
13
13
years of professional experience
Work History
Retirement Plan Operations Specialist
Lincoln Financial Group
05.2018 - 03.2025
- Administer and process daily transactions for 401(k) and pension plans, including contributions, distributions, loans, and rollovers.
- Ensure compliance with ERISA, IRS regulations, and other federal and state requirements for retirement plans.
- Respond to inquiries from plan participants, third-party vendors, and internal departments regarding retirement plan matters.
- Prepare and submit monthly, quarterly, and annual reporting requirements including compliance testing, form 5500 filings, and participant statements.
- Perform audits of retirement accounts, including verifying participant data and ensuring all transactions are accurately recorded.
- Work with external vendors to resolve any discrepancies and ensure accurate reporting.
- Provide support for plan sponsors by assisting with plan design, updates, and regulatory compliance issues.
- Conduct participant meetings and plan reviews for employers, providing education on plan options and retirement strategies.
Retirement Plan Administrator
Charles Schwab
06.2012 - 04.2018
- Managed the daily administration of defined contribution and defined benefit plans for various clients.
- Processed participant enrollments, changes, distributions, and loans according to company guidelines.
- Ensured timely and accurate plan reporting, including tax filings, contributions, and compliance testing.
- Worked closely with compliance teams to identify and resolve any discrepancies in plan operations or participant data.
- Assisted clients with retirement plan inquiries, resolving issues and providing guidance on regulatory updates.
- Maintained accurate records and documentation of plan transactions, audits, and compliance activities.
Education
Bachelor of Arts - Business Administration And Management
University of Notre Dame
Notre Dame, IN06-2019
Skills
- Retirement Plan Administration
- 401(k) and Pension Plans
- ERISA Compliance
- Client Relations & Customer Service
- Regulatory Reporting
- Data Analysis & Reporting
- Plan Contributions and Distributions
- Participant Enrollment
- Risk Management & Mitigation
Timeline
Retirement Plan Operations Specialist
Lincoln Financial Group
05.2018 - 03.2025
Retirement Plan Administrator
Charles Schwab
06.2012 - 04.2018
Bachelor of Arts - Business Administration And Management
University of Notre Dame
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