Beenish Ahmed
IT Technician
Newark,CA
Summary
Self-motivated computer technician with experience in email account and connectivity setup for large organizations. Employee with over two years of experience in system upgrades and network component installation. Extensive experience demonstrating software features to employees.
Overview
1
1
Certification
2
2
years of post-secondary education
5
5
years of professional experience
Work History
IT Associate
County Of Alameda
Oakland, CA
02.2019 - Current
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed hardware/software issues to identify troubleshooting methods needed for quick remediation.
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Setup, installed and configured computers in various business locations to support operations and reporting.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
Shift Leader
Pizza Hut
Fremont, CA
11.2016 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Responded to customer requests for products, services and company information.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered constant flow of customer calls with minimal wait times.
Education
Technical Degree - Information Technology
05.2018 -
Bachelor of Science - Computer Networking
11.2019 -
Skills
Program installations
Teamwork
Hardware knowledge
Customer service
Technical Analysis
Root Cause Analysis
Infrastructure planning
Certification
Automating Administration with Windows Powershell
Timeline
Automating Administration with Windows Powershell
05-2021
DeVry University - Bachelor of Science, Computer Networking
11.2019 -
IT Associate - County Of Alameda
02.2019 - Current
Unitek College - Fremont - Technical Degree, Information Technology
05.2018 -
Shift Leader - Pizza Hut
11.2016 - 11.2019