Ger Roe
Wauwatosa,WI
Summary
I’ve been in the industry for over a decade and have a wealth of knowledge from the different areas from helpdesk to sys admin.
Overview
18
18
years of professional experience
Work History
Associate System Administrator
Bank Five Nine
06.2013 - Current
- Provisioning users in Microsoft Active Directory, Microsoft Exchange
- Provisioning users in Financial and Federal applications
- Provision 365 licenses and products
- Provision Adobe licensing
- Building and maintaining dell servers
- Upgrading software and hardware for systems applications
- Create procedures and workflows for IT dept
- Supporting users in FISERV and Onbase applications
- Advance knowledge in supporting Microsoft Office 2016/ O365
- Provisioning and support in Cisco Unity Management Console, Jabber and VOIP Phones
- Trouble shooting Windows, printers, and device network issues
- Tier I and II technical support for Microsoft Windows, printers, general network issues and application support; Field, helpdesk and remote support
- Created a knowledgebase in Microsoft OneNote for the IT department
- Imaging devices with Windows 10 enterprise utilizing Kace2000 system
- Creating and maintaining Windows 10 deployment images and updates
- Airwatch support for iPhone and iPad (mobile device management including BYOD)
- IT Project Manager – IT representative for meetings, planning and project deployment
- Training new IT staff field and helpdesk technician skills
- Deploying Windows server patches, maintenance and deploying VMware boxes
- Manage barracuda backups and DR site.
office rep
Children’s hospital of wisconsin
06.2012 - 06.2013
- ASC for EPIC application Roll out
- EPIC ADT and training support
- Training medical staff in EPIC EMR (electronic medical records)
- Create and send quarterly newsletters for the CMG clinic
- Manage company website via CMS tools at www.westbrookpediatrics.com
- Trouble shooting printer and computer issues for medical staff
- Installing printers via TCP/IP
- Installing label printers and applications.
Veterinary ASSISTANT
Bayshore vet clinic
05.2006 - 08.2010
- Handling all word processing for the clinic in Microsoft Office Word 2010
- Entering data for reports, patients, customers and performing inventory as the assistant manager
- Maintaining computerized inventory of all supplies, and products
- Answering the telephone and representing the company in a professional and businesslike manner
- I have helped build our customer relationships while building our clientele base
- Making appointments and building clientele relationships
- Troubleshooting and performing maintenance on computers, printers and network issues
- Updating our website with news and pictures.
Education
IT Computer Support Specialist -
Milwaukee Area Technical College
05.2013
High School Diploma -
Central High School West
06.2003
Skills
- Active Directory Management
- Remote Support
- Data Backup and Recovery
- License Management
- System Troubleshooting
- Hardware Installation
- System Upgrades
- Incident Response
- Patch management
- End-User Training
- Server Management
- Mobile Device Management
- Database Administration
- Operating System Expertise
- Virtualization Technologies
- Configuration Management
- Disaster Recovery Planning
- Group Policy Administration
- File system administration
- Desktop troubleshooting
- System monitoring
- Software Installation
- Hardware troubleshooting
- Device configuration
- Program installations
- Project Management
- Incident Management
- System updates
- Help Desk Software
- Equipment management
- Server maintenance
- Technical specifications
Activities
One of my passions is horses, although as I get older, I find myself riding less and less and just going out to enjoy the company of my horse. I also enjoy working with my dogs and fostering animals when I have the time; my new venture this year is learning how to train a hunting dog so it been quite a fun and challenging experience.
Timeline
Associate System Administrator
Bank Five Nine
06.2013 - Current
office rep
Children’s hospital of wisconsin
06.2012 - 06.2013
Veterinary ASSISTANT
Bayshore vet clinic
05.2006 - 08.2010
IT Computer Support Specialist -
Milwaukee Area Technical College
High School Diploma -
Central High School West
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