CHRISTOPHER HEITMAN

• Manages PingFederate SSO environment as well as all backup solutions and DRaaS environment.
• Familiar with managing Veeam, Zerto, and Unitrends backup solutions.
• Proficient in managing DRaaS environment
• Developed method for testing at our COLO.
• Expanded PingFederate and Azure SSO environment.
• Manages backup solutions (Veeam, Zerto, Unitrends)
• Manage DRaaS environment
• Support and create VMs in VMWare & Hyper-V Test new technologies
• Work and collaborate with vendors.
• Created patches and solutions to fix bugs in existing applications.
• Automated nightly jobs for database backups.
• Collaborated with cross-functional teams to implement IT solutions that increased productivity and efficiency throughout the organization.
• Evaluated new hardware and software components for compatibility with existing systems while maintaining alignment with budgetary constraints.

• Director of IT.
• In charge of maintaining broadcast servers and equipment.
• Maintained station transmitters
• Proficient in leading projects including: setting up small interview set, purchasing new computers for whole station, Installing new servers encoding servers running ESXi remodeling old section of building and moving a department into it.
• Directly reported to GM on technology needs and concerns
• Maintain network switches, monitoring and device updates
• Maintain Domain servers and Exchange server Maintain broadcast servers and play out servers
• Maintain computer, server, and broadcast backups

Hired as a full-time technology support specialist, then moved to a server and network operations center (NOC) administration role.

• Provide Windows server administration, NOC administration, LAN/WAN/VPN administration, Hyper-V administration, WiFi management, and intrusion detection and prevention (IDP) monitoring.
• Also, consult with public libraries to assist with new solutions in order to streamline operations.
• Configured networks for smooth, reliable operation to meet business processes and objectives.
• Identified and immediately resolved issues with network devices, including firewalls, network switching and routing, and servers.

• Worked with clients to provide PC and server support.
• Administered company backups, Exchange servers, and Office 365 accounts.
• Processed invoices for incoming computer and server hardware.
• Built, configured, and deployed servers and computers for clients.
• Maintained backup solutions for local businesses.
• Administered migration from Microsoft Exchange to Office 365 and trained employees on the functionality of Office 365.
• Researched and implemented thin client solutions for local businesses (NComputing).
• Removed malware, ransomware and other threats from laptops and desktop systems.

• Supervise and maintain helpdesk operation for the organization.
• Configure, deploy, and maintain servers, computers, switches, thin clients, and routers.
• Research and develop new solutions for libraries to become more efficient.
• Hired as a full-time PC support role, later moved into a server administration role.
• Consulted with local area businesses to provide Windows server and network solutions.
• Also managed AD DS/DNS, WAP’s, and Cisco firewalls.