Summary
Overview
Work History
Education
Skills
Timeline
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Beenish Hussain

Richmond

Summary

Dynamic Technical Support Assistant with a proven track record at TaskUs, excelling in remote support and ticket management. Enhanced customer satisfaction through effective troubleshooting and following up via email, achieving higher chat resolution rates. Skilled in application support and committed to delivering exceptional service in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Technical Support Assistant- Chat & Email Support

TaskUs
12.2024 - Current
  • Improved customer satisfaction by efficiently resolving technical issues and providing clear explanations.
  • Assisted in creating user-friendly tutorials and online resources, empowering customers to solve minor issues independently.
  • Managed escalated cases effectively, collaborating with senior technicians to resolve complex problems quickly.
  • Utilized strong problem-solving skills to troubleshoot marketing websites.
  • Handled high chats professionally while maintaining a calm demeanor under pressure.
  • Used ticketing systems to manage and process support actions and requests.

Store Associate

Kroger
07.2019 - Current
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Customer Service Representative

Arise Platform
10.2022 - 12.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Applied Science -

National American University
United Arab Emirates
08-2004

Skills

  • Remote support
  • Ticket management
  • Email administration
  • Application support
  • Customer service
  • Active listening
  • Verbal and written communication
  • Desktop support

Timeline

Technical Support Assistant- Chat & Email Support

TaskUs
12.2024 - Current

Customer Service Representative

Arise Platform
10.2022 - 12.2025

Store Associate

Kroger
07.2019 - Current

Associate of Applied Science -

National American University

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Beenish Hussain