Timeline
Work History
Overview
Education
Skills
Summary
Generic

Vakaria Green

Greenville,SC

Timeline

Chat/Technical Support Representative

AT&T
12.2022 - 06.2025

Customer/Chat Support Representative

Discover
11.2021 - 12.2022

Prior authorization/Senior Claims Representative

Cohere Health
08.2019 - 11.2021

Chat/Technical Support Representative

Chase Bank
01.2017 - 08.2019

High School Diploma -

North Pike High School

Work History

Chat/Technical Support Representative

AT&T
12.2022 - 06.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.

Customer/Chat Support Representative

Discover
11.2021 - 12.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.

Prior authorization/Senior Claims Representative

Cohere Health
08.2019 - 11.2021
  • Reviewed and processed complex insurance claims to ensure compliance with policies and regulations.
  • Mentored junior claims representatives, enhancing team productivity and knowledge retention.
  • Analyzed claim data to identify trends, improving accuracy in decision-making processes.
  • Collaborated with cross-functional teams to streamline claims processing workflows.
  • Implemented best practices for claims management, resulting in increased operational efficiency.
  • Developed reporting tools utilizing industry software, facilitating better tracking of claim outcomes.

Chat/Technical Support Representative

Chase Bank
01.2017 - 08.2019
  • Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
  • Played key role in project that significantly reduced system downtime for major clients.
  • Solved complex technical issues for clients, leading to significant decrease in repeat support calls.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.

Overview

8
8
years of professional experience

Education

High School Diploma -

North Pike High School
Summit, MS

Skills

  • Technical troubleshooting
  • Technical support
  • Product troubleshooting
  • Remote support
  • Claims processing
  • Prior authorization processing
  • Coverage analysis
  • Quality assurance
  • Data analysis
  • Document management
  • Skilled in [software]

Summary

Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.

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Vakaria Green