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Associate Principal Engineer

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Service-oriented Call Center Customer Support Representative with 2 years of experience in contact center operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns. Offers strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail. Multitasks and thinks critically and analytically to problem solve and produce satisfied customers.

I'm a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

I am a dedicated and detail-oriented professional with extensive experience in customer service, benefits counseling, and administrative support. I excel in handling customer inquiries, managing cash transactions, and performing clerical duties in fast-paced environments, including remote work settings. With a robust background in employee benefits programs and compliance requirements, I have successfully guided clients through complex benefit options while ensuring adherence to regulations. My strong communication, analytical, and problem-solving skills enable me to deliver tailored solutions that enhance client satisfaction and foster collaborative team environments. Reliable and adaptable, I am eager to leverage my expertise in a work-from-home position.

Highly experienced in customer support roles. Familiarity with common software tools for customer relationship management and ticket handling, coupled with strong problem-solving skills and empathetic communication style. Proven ability to manage high-volume calls, emails, and chats while maintaining top-level customer satisfaction rates. Demonstrated success in conflict resolution and commitment to continuous improvement in service delivery.

Brandi Kiser

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Phone and Chat Support Representative

Freelance Mystery Shopper

Assistant & IT Specialist

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IT Major - Bachelors in Information Technology: Networking & Security

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