Brandi Kiser
Data Entry Clerk
Meadowview,VA
Overview
1
1
Certification - Data Entry Clerk
Work History
Phone and Chat Support Representative
Hudl
08.2023 - 03.2024
- Provided real-time phone and chat support for users, resolving technical issues and general inquiries efficiently
- Delivered exceptional customer service by guiding clients through troubleshooting steps and explaining product features
- Maintained detailed records of customer interactions to streamline support processes
- Collaborated with internal teams to improve customer satisfaction and enhance product usability
- Consistently met or exceeded key performance indicators, including response times and customer satisfaction scores
Freelance Mystery Shopper
Mobee
09.2023 - 05.2024
- Conducted thorough evaluations of businesses, assessing product quality, customer service, and overall experience
- Submitted detailed feedback to clients to assist in improving business operations and customer satisfaction
Assistant & IT Specialist
Pros2Go LLC
06.2023 - Current
- Assisted with low-voltage cabling installations, network setups, and security system integrations
- Supported project coordination and client communication to ensure seamless project execution
- Helped troubleshoot technical issues and provided hands-on support for various IT tasks
Education
IT Major - Bachelors in Information Technology: Networking & Security
Skills
- Customer Service
- Technical Support
- Phone Communication
- Chat Communication
- Mystery Shopping
- Product Evaluation
- Technical Troubleshooting
- Documentation
- Team Collaboration
- Coordination
Certification
Data Entry Clerk
Timeline
Freelance Mystery Shopper - Mobee
09.2023 - 05.2024
Phone and Chat Support Representative - Hudl
08.2023 - 03.2024
Assistant & IT Specialist - Pros2Go LLC
06.2023 - Current
Strayer University - IT Major, Bachelors in Information Technology: Networking & Security
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