Behandi Johannes
JERSEY CITY,NJ
Summary
Dynamic retail professional with a proven track record at Marshals, excelling in customer service and relationship building. Skilled in cash handling and problem-solving, I consistently enhanced customer satisfaction and loyalty. Recognized for maintaining a visually appealing store and effectively managing high-stress situations, ensuring a seamless shopping experience.
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
1
1
year of professional experience
Work History
Retail Sales Associate
Marshals
06.2025 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Greeted customers and provided outstanding customer service.
Sales Associate
Deals And Discounts
07.2024 - 06.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma -
William Dickinson Highschool
Jersey City, NJ06-2023
Bachelor in Criminal Justice - Criminal Justice
Kean University
Union, NJ06-2027
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Cash handling
- Professional appearance
- Relationship building
- Phone etiquette
- Data entry
- Microsoft dynamics 365
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Retail Sales Associate
Marshals
06.2025 - Current
Sales Associate
Deals And Discounts
07.2024 - 06.2025
High School Diploma -
William Dickinson Highschool
Bachelor in Criminal Justice - Criminal Justice
Kean University
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