Behnoosh Tara Nasserzare
Los Angeles,USA
Summary
Results-driven sales and operations professional with 15+ years of experience across medical aesthetics, retail luxury, hospitality, and security operations. Proven success in driving revenue, improving client retention, leading teams, and delivering high-level customer experience in fast-paced environments.
Overview
2026
2026
years of professional experience
Work History
Office & Sales Manager
Viogene Medspa
Los Angeles, CA, USA
01.2021 - 01.2026
- Led sales team in developing targeted marketing strategies for service promotions, enhancing overall service visibility and client engagement.
- Drove monthly service and product sales through consultative client interactions, increasing booking rates via follow-ups and package upselling while managing front desk performance, billing, collections, and client retention strategies.
- Trained staff on product knowledge and sales techniques to improve customer engagement and satisfaction.
Office Manager
High Protection Security
Downtown Los Angeles, CA, USA
01.2016 - 01.2021
- Managed daily office operations and maintained efficient workflow.
- Coordinated schedules and meetings for management and staff.
- Oversaw office supplies inventory and procurement processes.
- Managed site security operations, overseeing access control, surveillance monitoring, incident reporting, and coordination with emergency response teams to maintain a secure environment.
- Completed bi-weekly payroll for 10 employees.
Makeup Department Manager
Bloomingdale's
Miami, FL, USA
01.2011 - 01.2016
- Exceeded sales targets, enhanced client retention through personalized consultations, and trained staff on sales techniques.
- Managed staff schedules and delegated tasks to optimize team performance.
- Developed training programs for new employees to enhance service quality.
- Oversaw daily store operations to ensure smooth workflow and customer satisfaction.
Office & Client Services Coordinator
Lisborn Beauty
Miami, FL, USA
01.2006 - 01.2011
- Coordinated client schedules and appointments for beauty services, ensuring efficient service delivery and client satisfaction.
- Managed client scheduling and front office operations, enhancing customer service and supporting sales processes to strengthen client relationships in a beauty-focused environment.
- Managed client inquiries through phone and email communication.
- Resolved client concerns and complaints effectively, contributing to improved client experience and retention.
Store Manager
Ted Baker
Miami, FL, USA
2000 - 01.2006
- Managed daily operations to ensure smooth store functionality.
- Oversaw inventory management and stock replenishment processes.
- Led team training sessions to enhance customer service skills.
- Led daily operations to optimize store performance and enhance customer satisfaction.
- Trained and mentored staff, fostering a high-performance team culture.
Shift Supervisor
Dezerland Hotel
Miami, FL, USA
1998 - 2000
- Coordinated room assignments and resolved guest inquiries promptly.
- Coordinated guest check-in/out, room upgrades, and front desk operations, enhancing guest satisfaction and fostering repeat bookings.
- Supervised daily operations to ensure exceptional guest experiences and service quality.
- Coordinated staff schedules and assignments for optimal workflow efficiency.
- Trained and mentored team members on operational standards and customer service techniques.
- Implemented process improvements to enhance team productivity and reduce downtime.
Education
Associate Degree - Interior Design
Art Institute of Fort Lauderdale
Miami, FL, USA01.2009
Skills
- Consultative Sales
- Client Retention
- Upselling & Cross-Selling
- Operations Management
- Sales Operations
- Microsoft Office
- Billing & Collections
- Customer Experience
- Team Training & Leadership
- Revenue Generation
Languages
Bilingual: English, Farsi
Timeline
Office & Sales Manager
Viogene Medspa
01.2021 - 01.2026
Office Manager
High Protection Security
01.2016 - 01.2021
Makeup Department Manager
Bloomingdale's
01.2011 - 01.2016
Office & Client Services Coordinator
Lisborn Beauty
01.2006 - 01.2011
Store Manager
Ted Baker
2000 - 01.2006
Shift Supervisor
Dezerland Hotel
1998 - 2000
Associate Degree - Interior Design
Art Institute of Fort Lauderdale