Open To Work
MBejina Dossous
Philadelphia,PA
Work Preference
Summary
Dedicated Assistant Branch Manager with extensive experience managing cross-department teams. Proven track record in enhancing customer satisfaction through innovative marketing strategies and tailored financial solutions. Committed to operational integrity and achieving service excellence.
Overview
24
24
years of professional experience
Work History
Assistant Branch Manager
Firstrust Bank
Ardmore, PA
03.2024 - 07.2026
- Assessing customer needs and providing tailored solutions.
- Identified and proposed cross-selling opportunities for products and services.
- Addressed customer inquiries across multiple communication channels.
- Researching and resolving customer account issues.
- Monitoring customer accounts and ensuring compliance with regulations.
- Share progress updates with clients and leaders through clear communication.
- Ability to motivate through leadership.
- Plans, leads and oversees project from start to finish.
- Executed quick problem-solving strategies during project changes.
Sales Associate
Vanguard
King of Prussia
09.2023 - 02.2024
- Supported clients during financial milestones such as retirement planning and home purchases, ensuring informed decision-making.
- Managed inbound phone calls for account maintenance, inquiries, and problem resolution, enhancing client satisfaction.
- Collaborated with internal teams on initiatives to enhance client experience, driving overall service improvements.
- Licensing requires passing the SIE, FINRA Series 7, and Series 63 exams (fully paid training and support are provided).
Assistant Business Branch Manager
PNC Bank
Philadelphia, PA
10.2022 - 08.2023
- Assists branch management in maintaining the operational integrity of the branch.
- Built strong rapport with new and existing clients to effectively address financial needs and enhance branch loyalty.
- Ensures proper controls are maintained over all branch operational processes and regulatory requirements.
- Managed referral targets individually and for the entire branch team by utilizing a need-based, consultative sales approach alongside online product recommendation guides.
- Works with the manager to develop and implement sales programs and maintain a positive sales and service environment.
- Utilize all product tools, including profiling customers’ needs using various technologies and product tools to ensure consistent and valued customer experience (wire transfers, ACHs).
- Executed wire transfers accurately to ensure timely completion of client transactions, stop payments and account transfers.
- Completed loans, banker, and teller training while coaching and cross-training other staff members in product services and operations.
- De-escalated customer concerns while maintaining a calm and friendly demeanor to foster positive client relationships.
- Demonstrates excellent communication skills in resolving product and consumer complaints.
Assistant Branch Manager
Rockland Trust Bank
Quincy, MA
08.2007 - 10.2022
- Achieves all sales and service metrics through daily supervision, coaching and consistent performance-management (e.g., discipline) of Retail Sales Consultants.
- Delivered exceptional sales and customer service, enhancing client satisfaction for retail and business clients.
- Led staffing, training, and development of new staff, fostering a skilled and effective team.
- In cooperation with the store manager, oversees all daily sales floor responsibilities, including proper daily staffing and scheduling, dress code compliance, sales huddles, resolution of customer escalations, lunch break management and store/workstation cleanliness.
- Evaluated processes, procedures, and overall efforts for improvement and innovation.
- Ranked as top bank in state according to Forbes World's Best Banks for 2018 and 2019
- Achieved top overall performance ranking for 2009 to 2019
- Honored as Employee of the Year for outstanding contributions in 2019
Sales Specialist
Bank of America
Boston, MA
03.2002 - 08.2007
- Ranked among top 5% of sales performers in the company based on overall revenue generation.
- Delivered exceptional sales and customer service to retail and business clients, enhancing client satisfaction and loyalty.
- Achieves all sales and service metrics through daily supervision, coaching and consistent performance-management (e.g., discipline) of Retail Sales Consultants.
- In cooperation with the store manager, oversees all daily sales floor responsibilities, including proper daily staffing and scheduling, dress code compliance, sales huddles, resolution of customer escalations, lunch break management and store/workstation cleanliness.
- Facilitated onboarding support, observed and provided feedback to new hires, ensuring alignment with training curriculum and exceptional customer experience.
- Effective leader with management role overseeing Staffing, Training & Development of new staff.
- Ensured store environment consistently followed published planograms and branding standards, and that all customer demos are always fully functional.
- Assessed processes and procedures, identifying opportunities for improvement and innovation to drive operational effectiveness.
Education
Bachelor of Science - Psychology and Business
University of Massachusetts Dartmouth
01-2007
Skills
- Client relations
- Sales enhancement
- Project management
- Operational compliance
- Regulatory compliance
- Employee development
- Talent acquisition
- Staff management
- Problem solving
- Risk assessment
- Credit analysis
- Debt resolution
- Cash flow analysis
- Relationship management
- Leadership and team building
- Data privacy management
- Data privacy management
Affiliations
Dartmouth University Alumni Association, Member
Accomplishments
- Experienced Assistant branch manager with 17+ years of work experience seeking a position at your company.
- Managed cross-department teams of 12+ people.
- Successfully managed the planning and coordinating marketing, including home loans, business equipment loans and investment portfolios.
Timeline
Assistant Branch Manager
Firstrust Bank
03.2024 - 07.2026
Sales Associate
Vanguard
09.2023 - 02.2024
Assistant Business Branch Manager
PNC Bank
10.2022 - 08.2023
Assistant Branch Manager
Rockland Trust Bank
08.2007 - 10.2022
Sales Specialist
Bank of America
03.2002 - 08.2007
Bachelor of Science - Psychology and Business
University of Massachusetts Dartmouth