Uriel Alaniz
Aurora,CO
Summary
Detail-oriented Assistant Branch Manager skilled in employee training, cash handling, and project management. Enhances customer satisfaction and team performance through effective leadership and relationship building. Experienced in banking operations and team oversight, with a focus on managing performance reviews and ensuring compliance with cash handling procedures.
Overview
1
1
Language
1
1
Certification
2027
2027
years of professional experience
Work History
Assistant Branch Manager
FirstBank/PNC
Aurora, CO
2022 - Current
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
- Oversaw cash handling procedures and compliance with security protocols.
- Managed customer inquiries and resolved issues to enhance satisfaction levels.
- Trained new employees on banking procedures and customer engagement techniques.
- Conducted performance reviews for team members to support development goals.
- Facilitated communication between management and staff for operational clarity.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
Lead Technician
Water Solutions Sprinkler Service
Elizabeth, Colorado
2019 - 2022
- Diagnosed and repaired malfunctioning irrigation systems efficiently.
- Supervised installation of sprinkler systems in residential and commercial properties.
- Trained junior technicians on maintenance procedures and safety protocols.
- Collaborated with clients to assess water system needs and preferences.
Site Manager
A Perfect Landscape
Centennial, CO
2017 - 2019
- Managed project timelines and delegated tasks to optimize workflow efficiency.
- Supervised team members to ensure adherence to safety protocols and standards.
- Collaborated with vendors to procure materials required for landscaping projects.
General Manger
Five Guys
Lone Tree, CO
2014 - 2017
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Established and maintained effective communication with staff to facilitate efficient operations.
- Implemented standard operating procedures that enhanced food safety compliance.
Education
High School Diploma -
Aurora Central High School
Aurora, CO06-2007
Skills
- Project management
- Operational efficiency
- Financial compliance
- Staff training
- Performance evaluation
- Client relations
- Relationship building
Languages
Spanish
Native/ Bilingual
Certification
- NOTARY PUBLIC - CO
- MEDALLION CERTIFIED
Accomplishments
- GRADUATED WITH HONORS
- 4.0 GPA
- #1 IN CUSTOMER SERVICE FOR 2015, AND 2016
- 100% AUDITS FOR 16 CONSECUTIVE MONTHS
Timeline
Assistant Branch Manager
FirstBank/PNC
2022 - Current
Lead Technician
Water Solutions Sprinkler Service
2019 - 2022
Site Manager
A Perfect Landscape
2017 - 2019
General Manger
Five Guys
2014 - 2017
High School Diploma -
Aurora Central High School