Beka Gerbaba
Las Vegas,NV
Summary
Customer-focused professional willing to go extra mile to meet customer needs, increase satisfaction and promote loyalty. Expertly handles diverse concerns with solution-focused mindset and attention to detail. Excels in research, documentation and problem-solving.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Passenger Service Agent
Maximum Global Service
Las Vegas, Nevada
05.2025 - Current
- Performed pre-flight inspections on aircrafts prior to departure.
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Assisted with loading and unloading of baggage from aircrafts onto conveyor belts.
- Checked in passengers, assigned seats, and issued boarding passes.
- Assisted customers with selecting appropriate wheelchairs based on their individual needs and preferences.
- Greeted customers, answered questions and discussed services.
- Helped customers enter airplane, locate seat and stow luggage.
- Assisted customers with baggage claims.
Housekeeper
Pyramid Hotel
Oromoi,Bishoftu, Ethiopia
01.2023 - 02.2024
- Emptied trash receptacles throughout the property.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Reported any maintenance issues or damage to supervisors immediately.
Education
Sire High School
East Wollega, Oromia, Ethiopia Skills
- Pre-flight inspections
- Customer assistance
- Baggage handling
Languages
English
Native/ Bilingual
Amharic
Professional
Afaan Oromoo
Full Professional
Certification
- Leadership
Timeline
Passenger Service Agent
Maximum Global Service
05.2025 - Current
Housekeeper
Pyramid Hotel
01.2023 - 02.2024
Sire High School