Bekah Burgoon
Jefferson,MD
Summary
Driven and dedicated leader willing to learn and grow in different environments with a strength in decision making. Collaborative and effective communicator with management and employees and a commitment to fostering a positive work culture. Motivated student with a passion to learn and gain more experience in the field.
Overview
3
3
years of professional experience
Work History
Manager
Chick-Fil-A Frederick North
03.2023 - Current
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Responded to incoming customer and vendor calls and resolved all complaints or questions.
- Met the needs of catering guests by taking orders, communicating with kitchen, preparing all elements of their order, and delivering the order.
Social Media Manager
Chick-Fil-A Frederick North
08.2022 - 08.2023
- Increased brand awareness by developing and implementing effective social media strategies.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Server and Performer
Way Off Broadway Dinner Theatre
12.2022 - 05.2023
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Cultivated warm relationships with regular customers.
- Balanced performing and serving on weekends with full-time job and part-time online studies.
Assistant Manager
Chick-Fil-A Frederick North
09.2021 - 03.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
FOH Team Leader
Chick-Fil-A Frederick North
07.2021 - 09.2021
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Supervised team members to confirm compliance with set procedures and quality requirements.
FOH Team Member
Chick-Fil-A Frederick North
03.2021 - 07.2021
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
Education
No Degree - General Studies
Frederick Community College
Frederick, MDBachelor of Science - Psychology (Business Minor)
Liberty University
Lynchburg, VA05.2025
High School Diploma -
Homeschooled
Jefferson, MD05.2022
Skills
- Operations Management
- Performance Management
- Marketing
- Problem Solving
- Process Improvement
- Team Leadership
- Decision Making
- Time Management
Additional Information
- Community Group Leader at Liberty University
- Stage Manager and Student Director at multiple theater companies
- Plans to work in Human Resources
- Potential plans to pursue a Master's Degree
Timeline
Manager
Chick-Fil-A Frederick North
03.2023 - Current
Server and Performer
Way Off Broadway Dinner Theatre
12.2022 - 05.2023
Social Media Manager
Chick-Fil-A Frederick North
08.2022 - 08.2023
Assistant Manager
Chick-Fil-A Frederick North
09.2021 - 03.2023
FOH Team Leader
Chick-Fil-A Frederick North
07.2021 - 09.2021
FOH Team Member
Chick-Fil-A Frederick North
03.2021 - 07.2021
No Degree - General Studies
Frederick Community College
Bachelor of Science - Psychology (Business Minor)
Liberty University
High School Diploma -
Homeschooled
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