Bekka Frey
Dundee OR 97115
Summary
Dedicated customer service professional with strong cash handling and multitasking skills. Committed to enhancing customer experiences and resolving inquiries efficiently.
Overview
22
22
years of professional experience
Work History
Customer Service Cashier- Seasonal May-October
Parsons Farms
Canby, OR
07.2018 - Current
- Processed customer transactions efficiently, ensuring accuracy in cash handling and register operations.
- Assisted customers with inquiries and product selections, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
- Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
- Trained new staff on cash register operation and customer service best practices, improving team performance.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Implemented promotional displays at point-of-sale to increase visibility of seasonal products, driving sales growth.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
Office Manager
Cascade Plumbing
Dundee, OR
10.2016 - 02.2026
- Coordinated office operations to enhance workflow efficiency and reduce delays.
- Managed vendor relationships, ensuring timely supply deliveries and quality service.
- Streamlined communication processes between departments to improve collaboration and information sharing.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Customer Service Dispatcher
Mr Rooter Plumbing
Gladstone, OR
09.2004 - 06.2015
- Coordinated service calls and technician assignments to optimize response times.
- Managed scheduling using dispatch software to enhance operational efficiency.
- Assisted in training new dispatchers on system protocols and customer service practices.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
Education
High School Diploma -
Oregon City High School
Oregon City, OR06-1993
Skills
- Customer service oriented
- Reliability and punctuality
- Patience and composure
- Effective multitasking
- Cash handling
- Data entry proficiency
- Attention to detail
- Positive and professional
Timeline
Customer Service Cashier- Seasonal May-October
Parsons Farms
07.2018 - Current
Office Manager
Cascade Plumbing
10.2016 - 02.2026
Customer Service Dispatcher
Mr Rooter Plumbing
09.2004 - 06.2015
High School Diploma -
Oregon City High School