BElAYNSH TEGENU
LAS VEGAS,USA
Summary
Experienced customer services professional, Personable and Responsible cash handling with 24 Years in Customer Service Solid team player, positive attitude, dedicated Customer Service Representative Motivate and energetic to Maintain customer satisfaction and contribute to Company success. Expert money handling good at math and able to count all high-volume transactions accurately.
Overview
25
25
years of professional experience
Work History
CAGE CASHIER
MGM RESORTS
LAS VEGAS, NV
08.2021 - 08.2025
- Excellent organization guest services skills
- Greeting customers warmly provide helpful friendly services and resolve customers' complaints and issues efficiently.
- Processed credit card transactions, cash advance and check cash as well as deposit and withdrawals.
- Providing courteous and helpful services to the guests and other employees
- Operating casino computer systems to process and verify guests' credit, check cashing, casino chips, slot vouchers and other financial transactions.
- Maintaining accurate records of all financial transactions and foreign currency exchanges.
- Controlling and account for transactions at the cage window, main bank, and check bank.
- Report and log transactions required by company policy guidelines and regulations.
- Coordinate and collaborate with coworkers, supervisors, managers especially during busy periods and shift changes
- Adhere to strict security policies, procedures, protocol and ensure all transactions comply with casino policies, state gaming regulations and federal anti-money laundering laws.
- THE COSMO POLITAN HOTEL AND CASINO
A CAGE CASHIER
THE ORLEANS HOTEL AND CASINO
Las Vegas, NV
02.2018 - 03.2020
- Responsibilities for cashing checks, redeeming tickets and cashing out chips.
- Maintain a friendly and pleasant demeanor to both guests and coworkers.
- Accept/exchange cash and chips as presented in accordance with established procedures.
- Answer patron questions and provide solutions with professional demeanor.
- Complete all necessary paperwork: balancing sheets, MTL logs, CTR, check log, etc.
- Exchange slot machine tickets for cash.
VAULT TELLER
AMALGAMATED BANK OF CHICAGO, IL
09.2015 - 12.2017
- Commercial teller service
- Processed customers' transactions efficiently and effectively.
- Balance and processed police ball bonds.
- Prepared customer change order.
COMMERCIAL CASH TELLER
GARDA SASH LOGISTIC
CHICAGO, IL
01.2013 - 08.2015
- Ensured all monies were declared on customer's deposits were credited before agreements customer's account was given verification credit.
- Processed and balanced cash deposits in timely manner to meet services level.
- Processed cash and check deposits.
COMMERCIAL CASH TELLER SERVICES
BANK OF AMERICA
SEATTLE, WA
05.2000 - 12.2012
- Verified and balanced high volumes merchant deposits in a high production, dual control environment and met deadlines.
- Utilized single, double and multi-pockets machines, and BPS 500 master operator.
- Trained new tellers and coached existing tellers assisting them in reaching company goals.
- Balanced daily while maintaining accuracy and speed.
- Filled and balanced change orders.
- Researched and corrected adjustments.
- Reconciled balances and troubleshot processing equipment.
- Received incoming deposits from armored carriers.
- Performed 70 to 80 deposits per hour Toshiba Operator.
- Verified large volumes of teller scanner currency.
Education
Sterile Processing Technician -
Allied Institute of Professional Studies
Chicago, ILHigh School Diploma - Academic course in Natural Sciences
GONDAR HIGH SCHOOL
North Gondar, EthiopiaSkills
- Excellent Banker
- Customer Service
- Problem Solving
- Technical Computer Skills
- Mathematical Operations
- Currency Conversion
- Management
- Coordination
- Organizational Skills
- Attention to Detail
- Teamwork
- Collaboration
- Communication
- Banking Software
- Customer Relationship Management Software
- Microsoft Office
- Training
- Monitoring
- Critical Thinking
- Multi-tasking
Timeline
CAGE CASHIER
MGM RESORTS
08.2021 - 08.2025
A CAGE CASHIER
THE ORLEANS HOTEL AND CASINO
02.2018 - 03.2020
VAULT TELLER
AMALGAMATED BANK OF CHICAGO, IL
09.2015 - 12.2017
COMMERCIAL CASH TELLER
GARDA SASH LOGISTIC
01.2013 - 08.2015
COMMERCIAL CASH TELLER SERVICES
BANK OF AMERICA
05.2000 - 12.2012
Sterile Processing Technician -
Allied Institute of Professional Studies
High School Diploma - Academic course in Natural Sciences
GONDAR HIGH SCHOOL