Summary
Overview
Work History
Education
Skills
Timeline
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Felicia Kirby

Milwaukee,WI

Summary

Dynamic and reliable professional with extensive cash handling expertise from Potawatomi Hotel & Casino. Proven track record in enhancing customer satisfaction and operational efficiency through exceptional communication and teamwork. Skilled in managing high volumes of transactions while maintaining accuracy and compliance with gaming regulations. Committed to continuous improvement and fostering a collaborative work environment.

Experienced with managing financial transactions, ensuring accuracy and compliance. Utilizes strong customer service skills to provide seamless experience for clients. Knowledge of balancing cash drawers and resolving discrepancies efficiently.

Great multitasker accomplished in handling casino and customer needs. Dependable in maintaining security standards and protecting confidential information. Accurate with checks, tokens and coins.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Cage Cashier

Potawatomi Hotel & Casino
10.2023 - 08.2024
  • Verified large amounts of cash quickly, ensuring accuracy and reducing wait times for customers.
  • Provided exceptional customer service, addressing concerns promptly and professionally.
  • Streamlined cash operations for increased efficiency by maintaining accurate records of all transactions.
  • Managed high volumes of currency, balancing accounts accurately at the end of each shift.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Provided support to other team members when needed, fostering a collaborative work environment conducive to optimal productivity.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Secured casino funds not in use after balancing cash drawer.
  • Processed various cash transactions and answered gaming customer questions.
  • Enforced company standard operating procedures, gaming regulations, and Title 31 compliance.
  • Handled sensitive customer information discreetly, adhering to strict confidentiality guidelines at all times.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Moved currency, coins and chips following exact security protocols.

Ambassador

Alclear LLC
06.2023 - 08.2024
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Established positive relationships with local business owners, leveraging those relationships to secure sponsorships.
  • Facilitated high-level visits, ensuring smooth execution of logistics and protocol.
  • Developed comprehensive training programs for diplomatic staff to improve service delivery.
  • Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
  • Studied objectives, promotional policies or needs of organizations to develop public relations strategies influencing public opinion or promoting ideas.

Order Picker

Amazon
11.2022 - 09.2023
  • Collaborated with team members to ensure timely completion of orders during peak demand periods.
  • Excellent communication skills, both verbal and written.
  • Reduced order processing time with the use of RF scanning equipment and inventory management software.
  • Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
  • Optimized order fulfillment processes by regularly communicating with supervisors on any process improvements or issues encountered during daily tasks.
  • Performed proper lifting and handling techniques to maintain safe working environment.
  • Exceeded company expectations for order fulfillment speed and accuracy, consistently meeting or surpassing performance metrics.
  • Enhanced customer satisfaction levels by consistently maintaining high standards of accuracy in fulfilling orders.
  • Built pallets and positioned orders on loading dock to safely pile and ship goods.
  • Maintained a clean, safe work environment by complying with established safety procedures and guidelines.
  • Maintained strong working relationships with coworkers, contributing to a positive and supportive team environment within the warehouse.
  • Collaborated with team members to complete picking tasks quickly and efficiently.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Picked and packed order items.
  • Followed orders precisely for correct items, sizes and quantities.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Allis Care Center

HSS
05.2019 - 10.2021
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Manager

McDonald's
03.2018 - 03.2019
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Education

High School Diploma - Education

Lynde And Harry Bradley Technology And Trade Schoo
700 S 4th Street
06.2017

Skills

  • Reliability and punctuality
  • Professionalism and courtesy
  • Cash handling
  • Data entry efficiency
  • Inventory oversight
  • Teamwork orientation
  • Currency exchanges
  • Patience and tolerance
  • Cash handling expertise
  • Banking procedures
  • Jackpot payouts
  • Time management proficiency
  • Hospitality and accommodation
  • Gaming regulation compliance
  • Teamwork
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Customer satisfaction
  • Organizational skills
  • Active listening
  • Professionalism
  • Goal setting
  • Continuous improvement

Timeline

Cage Cashier

Potawatomi Hotel & Casino
10.2023 - 08.2024

Ambassador

Alclear LLC
06.2023 - 08.2024

Order Picker

Amazon
11.2022 - 09.2023

Allis Care Center

HSS
05.2019 - 10.2021

Manager

McDonald's
03.2018 - 03.2019

High School Diploma - Education

Lynde And Harry Bradley Technology And Trade Schoo

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Felicia Kirby