Lanessa Coleman
Milwaukee
Summary
Friendly and detail-oriented Table Games Dealer with experience in casino operations, customer service, and strict adherence to gaming regulations. Skilled in managing bets, handling currency, and maintaining fairness during high-stakes games. Known for clear communication, professionalism, and creating a welcoming environment for all guests.
Overview
10
10
years of professional experience
Work History
Table Games Dealer
Potawatomi Hotel & Casino
12.2022 - 10.2025
- Dealt cards, rolled dice, and operated gaming equipment for games including blackjack, poker, and roulette.
- Accurately exchanged currency for chips, collected losing bets, and paid out winnings.
- Ensured fair play and compliance with all gaming rules and state regulations.
- Delivered friendly, professional customer service by explaining game rules and creating a welcoming environment.
- Monitored player conduct and reported any irregular or suspicious behavior to supervisors.
Mail Sorter
Pitney Bowes
07.2017 - 05.2021
- Physically sorted, organized, and prepared mail and packages for processing using barcode scanners and automated sorting equipment.
- Loaded and unloaded goods efficiently, ensuring proper placement in bins, skids, or designated areas to avoid delays in the supply chain.
- Maintained a clean, organized, and safe work environment by adhering to company safety and quality protocols.
- Collaborated with team members and other departments to resolve issues and meet productivity targets.
Call Center Representative
JCPenney Customer Service
06.2015 - 03.2017
- Handled high-volume inbound and outbound calls to assist customers with product inquiries, account issues, and service requests.
- Resolved customer concerns efficiently while following company procedures and maintaining professionalism.
- Accurately documented all customer interactions and service resolutions in CRM systems.
- Met or exceeded performance metrics related to call quality, resolution time, and customer satisfaction.
Education
High School Diploma - undefined
Assata High School
Milwaukee, WI01.2010
Skills
- Customer Service Excellence
- Gaming Regulation Compliance
- Cash Handling & Chip Exchange
- Conflict Resolution
- Communication & Interpersonal Skills
- Attention to Detail
- Team Collaboration
- Multitasking in Fast-Paced Environments
Timeline
Table Games Dealer
Potawatomi Hotel & Casino
12.2022 - 10.2025
Mail Sorter
Pitney Bowes
07.2017 - 05.2021
Call Center Representative
JCPenney Customer Service
06.2015 - 03.2017
High School Diploma - undefined
Assata High School