Collin Johnson
Mistiqua Casino and Hotel
Chewelah,WA
7
years of professional experience
Adaptable Table Games Dealer experienced in managing game flow and resolving disputes while ensuring compliance. Enhanced player experiences through exceptional customer service and quick decision-making, contributing to improved operational efficiency and player satisfaction. Focused on leveraging expertise in conflict resolution and keen observation to deliver value.
Work History
Table Games Dealer
3 Years 11 Months- Managed game flow efficiently, providing exceptional customer service to enhance player experience.
- Trained new dealers on game rules, table procedures, and customer interaction techniques.
- Dealt various table games, ensuring adherence to rules and regulations.
- Assisted in dispute resolution between players and management, maintaining professionalism throughout interactions.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
Bartender/Cook Shift Leader
5 Months- Crafted and served a variety of cocktails and beverages, ensuring high customer satisfaction.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to streamline food and drink service during peak hours.
- Maintained cleanliness and organization of bar area, complying with health and safety regulations.
- Managed inventory levels, placing orders to maintain stock of popular ingredients and supplies.
Person in Charge
2 Years 11 Months- Oversaw daily store operations, ensuring compliance with safety and health regulations.
- Implemented process improvements that increased operational efficiency and reduced costs.
- Led team in inventory management, optimizing stock levels and reducing waste.
- Trained and mentored staff on customer service standards, enhancing team performance.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Education
High School Diploma
Skills
Game management
Customer service excellence
Dealer training
Cash handling
Team collaboration
Composure under pressure
Rapid decision-making
Excellent customer service
Stress management
Reliability and punctuality
Game regulations
Game oversight
Game supervision
Patience and composure
Team player mentality
Dealer education
Timeline
Table Games Dealer
Mistiqua Casino and Hotel
10.2022 - 09.2026Read More
Bartender/Cook Shift Leader
Hunters Bar and Grill
05.2022 - 10.2022Read More
Person in Charge
Safeway
06.2019 - 05.2022Read More
Columbia High School
High School Diploma
Read More