Jackson Rogers
Blue Ridge,GA
Summary
Dynamic Table Games Dealer at Harrahs Cherokee Casino, recognized for exceptional customer service and keen observation skills. Proven ability to enhance guest experiences while maintaining gaming integrity. Expert in money handling and conflict resolution, contributing to increased player loyalty and casino revenue through effective communication and a welcoming atmosphere.
Overview
7
7
years of professional experience
Work History
Table Games Dealer
Harrahs Cherokee Casino and Resort
Murphy, NC
02.2023 - Current
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Monitored players behavior, taking appropriate action against rule violations.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Inspected table games and equipment to confirm proper function.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
- Continuously updated knowledge of industry trends and emerging games to better serve clientele with diverse interests.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
- Contributed to casino revenue growth by effectively managing multiple table games simultaneously.
- Maintained a clean and organized gaming area, ensuring guests had access to necessary supplies while also keeping the casino floor visually appealing.
- Exhibited flexibility in adapting to various roles within the casino as needed, including cashier duties when required.
Fulfillment Associate
Amazon
Jefferson, Ga
02.2021 - 06.2022
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
- Collaborated with team members to optimize workflows and improve overall operational performance.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Played a key role in successful cycle counts, contributing to accurate inventory management across the fulfillment center.
- Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
Bagger
Ingles Markets
Blairsville, GA
08.2018 - 03.2020
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Assisted in maintaining a clean store environment for a pleasant shopping experience.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Bagged customer purchases while paying mind to industry best practices.
- Maintained customer satisfaction by assisting with carrying out goods.
- Returned unwanted merchandise and retrieved specially requested products.
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Assisted with backroom duties by unloading deliveries and stocking shelves.
- Answered customer inquiries and provided product guidance.
Education
Fannin County High School
Blue Ridge, GASkills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money handling expertise
- Team player mentality
- Patience and composure
- Quick decision making
- Memory retention
- Stress tolerance
- Strong mathematical skills
- Gaming equipment maintenance
- Game rules
- Payoff control
- Gaming commission compliance
- Table management
- Game management
- Guest service
- Gaming commission regulations
- Loss and winning computations
- Table game rules
- Currency exchange
- Dealer training
- Fraud detection
- Conflict mediation
- Wager management
- Teamwork
- Teamwork and collaboration
- Quick thinking
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Money handling
- Decision-making
- Tactful communication
- Customer interaction
- Relationship building
- Security procedures
- Equipment cleaning
- Professional ethics
- Cash management
- Team building
- Task prioritization
- Self motivation
- Interpersonal skills
- Analytical thinking
- Conflict resolution
- Goal setting
- Guest relations
Timeline
Table Games Dealer
Harrahs Cherokee Casino and Resort
02.2023 - Current
Fulfillment Associate
Amazon
02.2021 - 06.2022
Bagger
Ingles Markets
08.2018 - 03.2020
Fannin County High School