15 Years of dealer experience
JOHN THIELBAHR 3RD
Elkton,MD
Summary
Dedicated Table Games Dealer experienced in delivering exceptional customer service and ensuring game integrity. Enhanced guest experiences through keen observation, strong numerical skills, and adherence to casino regulations. Created engaging environments while maintaining a positive atmosphere for players.
Overview
2026
2026
Work History
Table Games Dealer
Firekeepers Casino Hotel
05.2022 - 09.2025
- Dealt table games, ensuring adherence to rules and regulations for fair play.
- Managed game flow, providing exceptional customer service to enhance guest experience.
- Monitored player activity, identifying and addressing potential issues proactively.
- Collaborated with team members to maintain a clean and organized gaming environment.
- Conducted daily cash handling and reconciliations to ensure accuracy in transactions.
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Monitored game for potential security risk to protect operation and players.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players' questions and resolved disputes to provide excellent customer service.
- Created an enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Monitored players behavior, taking appropriate action against rule violations.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Ensured game integrity through strict adherence to gaming policies and procedures.
Table Games Dealer
Hollywood Casino
2018 - 2020
- Trained new dealers on game procedures and operational standards for consistency.
- Implemented process improvements that enhanced game efficiency and guest satisfaction levels.
- Resolved disputes between players diplomatically, maintaining a positive atmosphere at the tables.
- Enforced game rules to maintain fair paly and avoid disputes.
Table Games Dealer
Harrington Raceway & Casino
2016 - 2018
- Inspected table games and equipment to confirm proper function.
- Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Kept track of game outcomes and reported to supervisor for accurate record keeping.
Education
High School Diploma -
Cape Henlopen High School
Lewes, DE06-1995
Skills
- Customer service excellence
- Game management
- Cash handling
- Cash handling accuracy
- Rapid decision making
- Guest service
- Stress management
- Mathematical accuracy
- Stress tolerance
- Collaboration
- Team player mentality
- Teamwork and collaboration
- Game knowledge
Timeline
Table Games Dealer
Firekeepers Casino Hotel
05.2022 - 09.2025
Table Games Dealer
Hollywood Casino
2018 - 2020
Table Games Dealer
Harrington Raceway & Casino
2016 - 2018
High School Diploma -
Cape Henlopen High School