Jabbar Q Muhammad
Denver,CO
Summary
Versatile Casino Services Manager with extensive gaming experience, excelling in relationship building and team management. track record in critical thinking and problem resolution, ensuring compliance with gaming protocols while enhancing guest relations. Adept at fostering relationships and driving operational excellence across multiple departments.
Overview
11
11
years of professional experience
Work History
Slot Attendant
Potawatomi Hotel & Casino
Milwaukee, Wisconsin
08.2014 - 05.2021
- Ensured the maintaining and proper usage of slot machines on the casino floor.
- Assisted customers with any questions or issues they are having with the slot machines or in the casino which included facilitating the payment of jackpots and other hand pays, mechanical issues and any inquires about the casino.
Slot Shift Supervisor
Desert Diamond Casino
Glendale, Arizona
06.2021 - 08.2022
- Oversaw operations of over 1,500 slot machines on the gaming floor.
- Managed attendants and ensured they were followed proper protocols when assisting guests on the gaming floor while also managing behavioral and disciplinary actions with attendants in regards to policy.
Food and Beverage Supervisor
Desert Diamond Casino
Glendale, Arizona
08.2022 - Current
- Manage food and alcohol sales, staff scheduling, budgeting and costs, cashing handling and administrative operations throughout various venues in the casino. Assist on the frontline with serving, bartending, bar-backing, hosting and guest conflicts.
Casino Services Manager
Ameristar Casino Resort Spa Black Hawk
Blackhawk, CO
05.2024 - Current
- Ensure that the banking staff and the cage cashiers are following gaming protocol with it comes to cash handling, interactions with guests and potential illegal activity that could be occurring in the casino.
- Work closely with other departments to ensure all cash is handled and distributed correctly to account for the needs of each department dependent on the day, promotion or time of year.
- Verify that all cash coming in and out of the bank and vault is accounted for and accurately reported.
Education
High School Diploma -
St. Francis High School
St. Francis, WI01.2009
Liberal Arts
Milwaukee Area Technical College
Milwaukee, WI08.2009
Political Science, Legal Studies
University of Wisconsin Milwaukee
Milwaukee, WI08.2010
Timeline
Casino Services Manager
Ameristar Casino Resort Spa Black Hawk
05.2024 - Current
Food and Beverage Supervisor
Desert Diamond Casino
08.2022 - Current
Slot Shift Supervisor
Desert Diamond Casino
06.2021 - 08.2022
Slot Attendant
Potawatomi Hotel & Casino
08.2014 - 05.2021
High School Diploma -
St. Francis High School
Liberal Arts
Milwaukee Area Technical College
Political Science, Legal Studies
University of Wisconsin Milwaukee
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