Belem Juarez
Houston
Summary
Member Service Representative offering services to a reputable company in need of professional and friendly customer service representative.
Talented Scheduler with a hardworking mentality and an organized approach. Familiar with compliance and documentation requirements.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Scheduler
Parallon Health Solutions
06.2021 - Current
- Scheduling patient appointments and diagnostic tests, coordinating with providers to balance their schedules, verifying insurance, communicating appointment details, managing patient records in EHR systems, and assisting with patient check-in and check-out.
Member Service Representative
Community Health Choice
07.2017 - 05.2021
- Take member calls, responsible for providing members with information regarding benefits, assist members with doctor changes, listen to member’s requests and work to find the appropriate solution, assist members with obtaining access to care, assist members with locating primary care doctors and specialists within their area.
Cleaning Technician
NRT Houston, TX
03.2013 - 05.2017
- Perform heavy cleaning duties, pack, clean and deodorize content items, On-site cleaning of structural surfaces of damaged site. Drive company vehicle to and from job sites. Transport content items from job site to warehouse. Help with inventory as needed and prepare total loss lists.
Receptionist
Handyman Services Houston, TX
08.2009 - 03.2013
- Answer incoming phone calls, take and deliver messages, update appointment calendars, type invoices and job bids, and do payroll.
Food Service Worker
Cypress-Fairbanks ISD Houston, TX
08.2006 - 06.2009
- Responsible to cook and prepare serving food; check quality, temperature, and appearance of food, reporting any problems to manager, respond to changes in work load as assigned by manager; perform dish room duties as assigned, including loading and unloading dishes between various work stations.
Education
Medical Coding and Billing
The College of Healthcare Professions
Houston, TX03.2013
Small Business Operations
Lone Star College
Cypress, TX05.2009
High School Diploma - undefined
Cypress Falls High School
Houston, TX05.2005
Skills
- Assigning accurate medical coding for diagnoses, procedures and services in healthcare settings
- Knowledge of medical coding rules and regulations including compliance and reimbursement
- Knowledge of anatomy, physiology and medical terminology necessary to correctly code provider diagnosis and services
- Vital Signs
- Microsoft office: Words (WPM 40), PowerPoint, and Excel
- Appointment coordination
- Patient scheduling
- Data entry
- Patient relations
- Teamwork
- Customer service
- Problem-solving
- Multitasking
Certification
- Medical Coding and Billing Certification, March 2013
- Small Business Operations Certificate, May 2009
- CPR Certification through The American Heart Association, December 2012
- HIPAA Certification through (CHCP) The College of Healthcare, May 2012
Languages
Spanish
Native or Bilingual
Timeline
Scheduler
Parallon Health Solutions
06.2021 - Current
Member Service Representative
Community Health Choice
07.2017 - 05.2021
Cleaning Technician
NRT Houston, TX
03.2013 - 05.2017
Receptionist
Handyman Services Houston, TX
08.2009 - 03.2013
Food Service Worker
Cypress-Fairbanks ISD Houston, TX
08.2006 - 06.2009
Small Business Operations
Lone Star College
High School Diploma - undefined
Cypress Falls High School
Medical Coding and Billing
The College of Healthcare Professions