Belem Montoya
El Paso,TX
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
11
11
years of professional experience
Work History
Payroll Clerk /Customer Service Agent
EchoStar
02.1999 - 12.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Adapted to new applications and maintained knowledge of current technologies.
- Addressed customer account discrepancies and concerns.
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
Cashier
Sears, Woolworths Group
09.2006 - 05.2007
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Tallied cash drawer at beginning and end of each work shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Applied Science - Accounting
EPCC
El Paso, TX05.1988
Skills
- Refunds and Exchanges
- Microsoft Office
- Order Taking
- Social Perception
- Receipt and Refund Issuance
- Work Task Prioritization
listen to music, baking
listening to soft relaxing music while adding personal touches to baking recipes.
Languages
Spanish
Native or Bilingual
Timeline
Cashier
Sears, Woolworths Group
09.2006 - 05.2007
Payroll Clerk /Customer Service Agent
EchoStar
02.1999 - 12.2009
Associate of Applied Science - Accounting
EPCC
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