Belen Aranda
Lubbock,TX
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
3
3
years of professional experience
Work History
Associate Customer Service Representative
Wells Fargo
Lubbock, TX, TX
01.2024 - Current
- Provided customer service support to customers with inquiries, complaints, and technical issues.
- Researched customer needs to identify solutions, products, and services.
- Answered inbound calls and emails from customers regarding product information and order status.
- Assisted customers with returns, exchanges, refunds, replacements, credits, and other related requests.
Senior Pharmacy Technician
Walgreens
Hobbs, NM
03.2021 - 03.2024
- Stocked, labeled, and inventoried medication to keep accurate records.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Education
BBA - Finance
Texas Tech University
Lubbock, TX05-2025
Skills
- Error Verification
- Telephone Etiquette
- Data Entry
- Paperwork Processing
- Typing proficiency
- Microsoft Excel
- Bilingual-Spanish
Timeline
Associate Customer Service Representative
Wells Fargo
01.2024 - Current
Senior Pharmacy Technician
Walgreens
03.2021 - 03.2024
BBA - Finance
Texas Tech University