Belen A. Tamez
Tejas Ear, Nose & Throat
Los Angeles,CA
2025
years of professional experience
Phone Operator with approximately one year of experience managing 50–100 incoming calls daily and coordinating patient appointments in a fast-paced medical office. Experienced in scheduling new and established patients, determining the appropriate provider and appointment type, and accurately entering appointment details using iSalus and electronic medical records (EMR) systems. Strong ability to gather information, coordinate schedules, and communicate professionally while managing a high volume of calls and competing priorities.
Work History
Phone Operator
- Managed 50–100 incoming calls daily in a fast-paced medical office environment.
- Routed calls efficiently to physicians, nurses, and appropriate departments.
- Scheduled new and established patients with the appropriate provider based on their needs and reason for visit.
- Gathered information from patients to determine the appropriate appointment type and provider.
- Used the iSalus electronic medical records (EMR) system to schedule and manage patient appointments.
- Assisted patients with general office questions and directed inquiries to the appropriate staff.
- Maintained professional, courteous, and clear communication while handling multiple calls and competing priorities.
- Demonstrated strong attention to detail when entering and verifying patient and appointment information.
- Approximately 1 year
- Managed incoming calls, providing accurate information to patients regarding services and appointments.
- Scheduled patient appointments using electronic health records system to streamline operations.
- Assisted patients with inquiries, ensuring clear communication and high customer satisfaction levels.
- Maintained organized records of patient interactions for efficient follow-up and reporting.
- Collaborated with medical staff to relay urgent messages and improve patient care coordination.
- Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
- Maintained professionalism and courtesy while managing high call volumes during peak hours.
- Pleasantly greeted all callers and asked how to be of assistance.
- Attended safety training meetings to learn procedures for handling medical and fire emergency calls.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
Independent Pet Sitter
5 Years- Provided dependable in-home care for dogs and cats while following detailed instructions from pet owners.
- Maintained clear and consistent communication with clients regarding schedules, care, and updates.
- Demonstrated responsibility, organization, and attention to detail while working independently.
- Intermittent
- Provided attentive care for pets, ensuring their safety and comfort during visits.
- Communicated effectively with pet owners regarding their pets' needs and behaviors.
- Adapted to various pet personalities and requirements, enhancing overall care experience.
- Monitored health indicators in pets, reporting any concerns promptly to owners.
- Developed positive relationships with clients through consistent communication and reliable service.
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
- Gave medication to pets following guidelines from owners.
Independent Babysitter
5 Years- Ensured safe, organized environment while delivering dependable childcare for local families.
- Supervised activities and adhered to family routines and instructions to support children's development.
- Regularly updated parents on schedules, activities, and children's needs to foster strong communication.
- Managed childcare tasks for families during scheduled hours.
- Supervised children's activities, ensuring safety and engagement during playtime.
- Communicated effectively with parents regarding child progress and behavior updates.
- Implemented creative games and educational activities to stimulate intellectual growth.
- Managed conflicts between children, fostering conflict resolution skills and teamwork.
- Maintained cleanliness of play areas, promoting hygiene and organization in the home environment.
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up playroom.
Education
Bachelor of Arts - Acting
Skills
Patient Scheduling
Call Routing
Multi-Line Phone Systems
Customer Service
Electronic Medical Records (iSalus)
Microsoft Outlook
Microsoft Word
Google Docs
Google Drive
Organization
Insurance verification
Patient registration
Patient intake processing
Medical terminology
Appointment confirmation
Front desk check-in
HIPAA compliance
Timeline
Independent Pet Sitter
01.2020 - 01.2025Read More
Independent Babysitter
01.2020 - 01.2025Read More
Phone Operator
Tejas Ear, Nose & Throat
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The University of Texas At Austin
Bachelor of Arts from Acting
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