Summary
Overview
Work History
Education
Skills
Timeline
Generic

Belen Duenas

Akron,OH

Summary

Cheerful server offering experience in fast-paced diner and short-order restaurant settings. Promotes customer comfort and enhanced experiences by answering questions and responding to concerns. Maintains service standards and follows safe service regulations. Always ready to help team members by taking on additional tasks.

Overview

7
7
years of professional experience

Work History

Lead Bartender/Server

Kyodai Japanese Grill
10.2018 - 12.2022
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Developed good working relationships with fellow employees through effective communication.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Hostess/Cashier

La Nopalera
08.2015 - 08.2019
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Managed daily card and cash transactions, maintaining payment records and investigating discrepancies.
  • Assigned patrons to suitable tables according to server rotation.
  • Greeted guests and gathered information to seat groups or place on waitlist.

Education

Bachelor of Science - Biochemistry

University of North Florida
Jacksonville, FL
08-2022

Skills

  • Payment Processing
  • Menu Memorization
  • Food Running
  • Guest Engagement
  • Proficient in Mixology
  • Customer Service
  • Inventory
  • Teamwork and Collaboration
  • Self-Driven and Motivated
  • Interpersonal Communication

Timeline

Lead Bartender/Server

Kyodai Japanese Grill
10.2018 - 12.2022

Hostess/Cashier

La Nopalera
08.2015 - 08.2019

Bachelor of Science - Biochemistry

University of North Florida
Belen Duenas