Belen Fernandez
Plano,US
Summary
As an accomplished Customer Success Manager, with a proven track record of building and maintaining strong relationships with customers, ensuring their satisfaction and retention. With expertise in customer needs assessment, technical solution communication, and data analysis. Collaborating with cross-functional teams, striving to exceed customer expectations, achieving revenue targets and maximizing customer value. Dedicated to delivering outstanding results makes me a valuable asset to any organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Center Storage Manager
U-haul
Carrollton, TX
06.2022 - Current
- Delivered clear explanations of legal agreements in plain language.
- Reduced cancellation rates through proactive contract clarification.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Maximized performance by monitoring daily activities and mentoring team members.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Contract Management Specialist
PBProppants
Frisco, TX
08.2020 - 05.2022
- Reviewed contract terms with clients to maintain compliance and protect company interest.
- Mitigated potential contract cancellations through clear communication of signed terms.
- Developed effective improvement plans in alignment with goals and priorities.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
Inside Sales Account Manager
Sprint
Irving, TX
08.2016 - 07.2020
- Attained sales quotas consistently through tenacious dedication to always seeking new business and efficiently closing sales.
- Incorporated new products seamlessly and integrated offerings into routine sales calls.
- Developed exceptional rapport with customers to build trust and create value through guided buying decisions.
- Captured business by explaining, demonstrating and highlighting products through conversations and formal presentations.
Education
No Degree - Real Estate
Collin County Community College District
Plano, TXHigh School Diploma -
Plano Sr High School
Plano, TX05.2016
Skills
- P>Team Supervision
- P>Sales Proficiency
- P>Customer Relations
- P>Training and Mentoring
- P>Strategic Communications
- P>Pipeline Development
- P>Contract Management
Software
Microsoft Office
,Salesforce
,Remote In Software
,Adobe
,Zendesk
,Cloud Services
,Google Suite
Certification
Real Estate License
Forklift Certified
Personal Information
Title: Customer Success/ Navigator
Certifications
04-2022
Timeline
Center Storage Manager
U-haul
06.2022 - Current
Contract Management Specialist
PBProppants
08.2020 - 05.2022
Inside Sales Account Manager
Sprint
08.2016 - 07.2020
No Degree - Real Estate
Collin County Community College District
High School Diploma -
Plano Sr High School