Mohan Mogalla
Plano,TX
Summary
I am a results-oriented technical support professional with overall IT experience of 12 years in global companies and a proven track record of delivering exceptional customer satisfaction. Experienced in independently analyzing and resolving complex problems across multiple platforms. Having knowledge on different storage flavors. manage global team, overseeing technical escalations and contributing insights on product quality and productivity enhancements. Proficient in administering Nutanix environments, troubleshooting performance issues, and automating administrative tasks. Excellent knowledge of Nutanix AOS, AHV, Hyper-V, and VMware ESXi. Effective in incident management, defect triaging, and contributing to product improvement. I have conducted evaluations and feasibility assessments of new systems and technologies, identified and resolved infrastructure vulnerabilities, and tackled application deployment issues with a strategic approach. I have completed key projects such as Datacentre migration/shifting, coordinating data migration activities, liaising with customer project teams, and minimizing business process disruptions. Conducted regular system maintenance tasks, ensuring the reliability and stability of end-user computing platforms Facilitated the deployment of software updates and security patches to over 500 corporate workstations Created user-friendly documentation on IT procedures, enhancing efficiency and user self-sufficiency Responded to and resolved an average of 30 user-reported incidents daily, maintaining a customer satisfaction rate above 95% Participated in an operating system migration project for 200+ workstations, achieved with zero data loss and minimal disruption
Overview
12
12
years of professional experience
Work History
Storage Administrator
Cognizant Technologies Solutions
Plano, TX
08.2017 - Current
o Planning & Integration tasks in NAS environment with over 5PB of data.
o Configured aggregates, volumes and qtrees on NetApp filers.
o Configured and managed NFS and CIFS shares/Ververs from NetApp filers.
o Performance and capacity monitoring of NetApp.
o Analyzing, Resizing, and checking the growth of aggregates, volumes and qtrees
o Monitoring & modifying inodes for volumes.
o Export NFS and CIFS shares with the volume/qtree to the client and manage permissions.
o Creating mirrored aggregates for data protection in metro cluster
o Create and map LUNs in storage array (NetApp)
o Lun Cloning.
o Volume migrations
o Coordinated hardware/software maintenance and repairs with vendors.
o Analysis Performance issues with the help of Grafana tools.
o Trouble shooting Grafana tools
o DFM tools.
o Managing scripts for reports and maintenance for ease of day today activities
o Storage Provisioning.
o Managing roll back of ONTAP upgrades to previous versions
o Configuration of Snap vault, Snap Mirror Replication.
o Managing Snap vault/snap mirror updates, monitoring, scheduling
o Hitachi Performance monitoring and tuning through Tuning Manager.
o Allocating LDEV’s (allocate volumes), removing, enabling guard attributes, lun reservations, SI pairing
o Decommissioning activities: allocating, deleting removing SI, removing guard attributes, removing lun reservations, removing encryption keys on volumes for disk sanitizations (NetApp & Hitachi)
o Monitoring tasks & alerts on Hitachi and NetApp
o Provide daily, weekly, and monthly storage status, Capacity, and performance reports.
o Knowledge of the basics of Linux, writing shell scripts for monitoring infrastructure activities.
o Managing protocols: SAN, NAS (NFS & CIFS)
o Monitoring of the Backup/Clone and Working on the Backup related incidents.
o Removing/adding clients to workgroups and scheduling policies in networker backup.
o Scheduling full backups before changes/patching to the client servers
o Working with tools: Hardware universe, IOM tools, ONTAP upgrade advisors.
o Hardware (Motherboard, Power Supplies), NVRAM, SFP’s (crc errors)
Senior Engineer
Vodafone Shared Services Europe
Plano, TX
11.2014 - 08.2017
o Storage Configuration, Switch Port Allocation, Storage (LUN) allocation and
o LUN security
o Creating Meta Luns as per requirement.
o Mapping and Masking of DMX-3 and VMAX devices as per requirement.
o Installed and configured VMAX3 200K and XTREME IO Storage arrays.
o Administrating the VMAX IO Storage Array.
o Configuring zoning on Brocade and Cisco MDS switches.
o Experience in zoning Brocade CLI (Command Line Interface).
o Experience in zoning Cisco Fabric Manager, Cisco CLI.
o Creating, adding, and deleting aliases, zones and activating zones are sets on Brocade Switches.
o Trunking and Administration of Cisco Fabric.
o Performed zoning between the Tape Libraries for taking Back-up of the Storage data.
o Created IVR Zoning in FCIP Switches.
o Experienced in zoning new HBAs in case of a failure in the HBAs using Brocade Fabric Manager.
o Installing Multipathing Software such as EMC Powerpath, HBA drivers on servers.
o Administration of SAN infrastructure using Navisphere Manager.
o Actively involved in performing day to day operational tasks like storage provisioning and monitoring the health of SAN.
o Provisioned storage for all types of host environments from Power max storage systems using Navisphere Manager and Symcli.
o Hands-on Create RAID Groups, bind LUNs, and Create Storage Groups using Navisphere Manager.
o Good Knowledge on FAST Policy.
o Good Knowledge on Snap View, Mirror View (Synchronous/Asynchronous)
o setups.
o Power path software installation, configuration, and administration on SUSE LINUX servers.
o Performing Health checks and logs.
o Knowledge of SRDF Operations.
o Worked on Restore the files using backup tool.
o Rebooted backup servers Monitoring backup jobs of servers.
o Planning & Integration tasks in NAS environment with over 5PB of data.
o Configured aggregates, volumes and qtrees on NetApp filers.
o Configured and managed NFS and CIFS shares/Ververs from NetApp filers.
o Performance and capacity monitoring of NetApp.
o Analyzing, Resizing and checking the growth of aggregates, volumes and qtrees
o Monitoring & modifying inodes for volumes.
o Export NFS and CIFS shares with the volume/qtree to the client and manage permissions.
o Creating mirrored aggregates for data protection in metro cluster
o Create and map LUNs in storage array (NetApp)
o Lun Cloning.
o Volume migrations
o Coordinated hardware/software maintenance and repairs with vendors.
o Analysis Performance issues with the help of Grafana tools.
o Trouble shooting Grafana tools.
o DFM tools.
o Managing scripts for reports and maintenance for ease of day today activities Storage Provisioning.
o Managing roll back of ONTAP upgrades to previous versions
o Configuration of Snap vault, Snap Mirror Replication.
o Managing Snap vault/snap mirror updates, monitoring, scheduling
o Hitachi Performance monitoring and tuning through Tuning Manager.
o Allocating LDEV’s (allocate volumes), removing, enabling guard attributes, lun reservations, SI pairing
o Decommissioning activities: allocating, deleting removing SI, removing guard attributes, removing lun reservations, removing encryption keys on volumes for disk sanitizations (NetApp & Hitachi)
o Monitoring tasks & alerts on Hitachi and NetApp
o Provide daily, weekly, and monthly storage status, Capacity, and performance reports.
o Knowledge of the basics of Linux, writing shell scripts for monitoring infrastructure activities.
Education
Master of Science - Computer And Information Sciences
Dr MGR University
India 09-2010
Bachelor of Science - Biotechnology
Dr B R I C E
India 04-2007
Skills
- Desktop Support
- Nutanix Associate certified
- VMware Admin
- Linux, Ubuntu, CentOS, Red Hat, Fedora, Debian
- Storage: NetApp 7-Mode FAS/AFF, EMC VMAX-Power max, A800, EMC, Data Domain, Hitachi
- Backup: Networking
- Operating System: Windows, Linux and UNIX, Solaris
- Management Tools – BMC Remedy, ITSM, HP, Snow
Projects
Cognizant technology solutions pvt ltd.,
Merck :- , Linux, Ubuntu, CentOS, Red Hat, Plan & Execute Nutanix-VMware Tasks related AOS, CVM, Prism, ESXi, vSphere, etc, Technical Planning & Site Level Implementation or Migration Coordination, Nutanix AOS 5.10.x on VMware Hypervisor Cognizant technology solutions pvt ltd.,
freddiemac :- NetApp 7-Mode FAS6210/ FAS8040, A800 HDS VSP CF, HDS VSP G1000 CF Controller, Brocade DCS-4S/5100, EMC Powermax – 2000, VMAX-250F EMC Connectix Manager, Sym, EMC Control Center, Navisphere Manager, Navicli, Storage Scope, Time finder, SAN Copy, Power Path, symcli, Mirror view, Administration of NetApp, Hitachi Storage boxes and Networker Backup, ONTAP, HORCM, FOS, SYMCLI – version v10.0.1.1
Zoetis :- NetApp 7-Mode FAS6210/ FAS8040, A800 HDS VSP CF, HDS VSP G1000 CF Controller, Brocade DCS-4S/5100, Administration of NetApp, Hitachi Storage boxes and Networker Backup, ONTAP, HORCM, FOS Cognizant technology solutions pvt ltd., T-Systems, NetApp 7-Mode FAS6210/ FAS8040, A800 HDS VSP CF, HDS VSP G1000 CF Controller, Brocade DCS-4S/5100, Administration of NetApp, Hitachi Storage boxes and Networker Backup, ONTAP, HORCM, FOS Cognizant technology solutions pvt ltd.,
CSL Behring :- NetApp 7-Mode FAS6210/ FAS8040, A800 HDS VSP CF, HDS VSP G1000 CF Controller, Brocade DCS-4S/5100, EMC VMAX, Powermax, ISILON, Administration of NetApp, Hitachi Storage boxes and Networker Backup, ONTAP, HORCM, FOS
Timeline
Storage Administrator
Cognizant Technologies Solutions
08.2017 - Current
Senior Engineer
Vodafone Shared Services Europe
11.2014 - 08.2017
Master of Science - Computer And Information Sciences
Dr MGR University
Bachelor of Science - Biotechnology
Dr B R I C E