Belen Gallardo
Oxnard ,CA
Summary
Detail-oriented Lead Banquet Server with a proven track record in customer service and conflict resolution. Skilled in training teams and enhancing guest experiences through effective communication. I have worked in various high-end events and have served celebrities, princes, and presidents. I
Overview
6
6
years of professional experience
Work History
Lead Banquet Server
Rosewood Miramar Beach
montecito
09.2021 - 11.2024
- Coordinated table setups according to event specifications and client requests.
- Trained new servers on service standards and operational procedures.
- Resolved guest inquiries and complaints promptly during events.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Maintained buffet and salad bar by monitoring temperatures, restocking food, and ensuring hygiene standards.
- Addressed guest concerns promptly, enhancing overall customer experience while escalating complex issues to management.
- Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Informed guests about menu items by answering questions and accommodating special orders.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Maintained a professional appearance by adhering to dress code standards throughout events.
- Ensure proper handling of payments from customers by collecting cash or credit card information accurately.
- Train new hires on company policies and procedures related to banqueting services.
- Handle customer complaints or concerns in an effective manner.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
Banquet Server
Four Seasons Biltmore
Montecito, CA
09.2018 - 03.2020
- Served food and beverages at high-profile events and functions.
- Set up and dismantled banquet tables and chairs efficiently.
- Collaborated with kitchen staff to ensure timely service delivery.
- Assisted guests with inquiries and special requests throughout events.
- Communicated effectively with guests to enhance their dining experience.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Provided exceptional service to high volume of daily customers.
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Served beverages and appetizers to guests in an efficient manner.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
Pool Server
Ojai Valley Inn & Spa
Ojai , CA
06.2018 - 09.2018
- Delivered exceptional service to poolside guests at a luxury resort.
- Monitored guest satisfaction and addressed concerns promptly.
- Assisted guests with menu selections and made recommendations.
- Maintained cleanliness and organization of poolside dining areas.
- Managed food and beverage orders efficiently during peak hours.
- Collaborated with kitchen staff to ensure timely order fulfillment.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Adhered to health and safety regulations while serving food and beverages.
- Promptly reported any maintenance issues in the restaurant to management.
- Set up and broke down poolside events as needed.
- Accurately handled cash transactions with customers on a daily basis.
Education
Bachelor of Arts - Culinary Arts / Hospitality
Institute Culinary Education
Pasadena, CA05-2021
Skills
- Event coordination
- Event planning assistance
- Fine dining experience
- Food safety compliance
- Quality assurance
- Special dietary requirements
- Menu knowledge
- Food handling
- Efficient setup
- Event breakdown
- Payment processing
- Customer service
- Guest relations
- Wine pairing
- Time management
- Stress tolerance
- Adaptability to change
- Detail-oriented
- Team collaboration
- Leadership skills
- Effective communication
- Communication skills
- Conflict resolution
- Professional appearance
- Flexible availability
- Issue resolution
- Plate carrying techniques
- Cleanliness standards
Languages
Spanish
Professional
Italian
Limited
Portuguese
Limited
Accomplishments
Forbes 5 Star 2018
Timeline
Lead Banquet Server
Rosewood Miramar Beach
09.2021 - 11.2024
Banquet Server
Four Seasons Biltmore
09.2018 - 03.2020
Pool Server
Ojai Valley Inn & Spa
06.2018 - 09.2018
Bachelor of Arts - Culinary Arts / Hospitality
Institute Culinary Education