Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Belen Gallardo

Oxnard ,CA

Summary

Detail-oriented Lead Banquet Server with a proven track record in customer service and conflict resolution. Skilled in training teams and enhancing guest experiences through effective communication. I have worked in various high-end events and have served celebrities, princes, and presidents. I

Overview

6
6
years of professional experience

Work History

Lead Banquet Server

Rosewood Miramar Beach
montecito
09.2021 - 11.2024
  • Coordinated table setups according to event specifications and client requests.
  • Trained new servers on service standards and operational procedures.
  • Resolved guest inquiries and complaints promptly during events.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
  • Maintained buffet and salad bar by monitoring temperatures, restocking food, and ensuring hygiene standards.
  • Addressed guest concerns promptly, enhancing overall customer experience while escalating complex issues to management.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Verified food tray contents and transported each from kitchen to banquet hall.
  • Informed guests about menu items by answering questions and accommodating special orders.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Maintained a professional appearance by adhering to dress code standards throughout events.
  • Ensure proper handling of payments from customers by collecting cash or credit card information accurately.
  • Train new hires on company policies and procedures related to banqueting services.
  • Handle customer complaints or concerns in an effective manner.
  • Prepared for busy periods by restocking stations and maintaining clean work areas.

Banquet Server

Four Seasons Biltmore
Montecito, CA
09.2018 - 03.2020
  • Served food and beverages at high-profile events and functions.
  • Set up and dismantled banquet tables and chairs efficiently.
  • Collaborated with kitchen staff to ensure timely service delivery.
  • Assisted guests with inquiries and special requests throughout events.
  • Communicated effectively with guests to enhance their dining experience.
  • Provided prompt, friendly service to all guests during banquets or catered events.
  • Provided exceptional service to high volume of daily customers.
  • Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
  • Served beverages and appetizers to guests in an efficient manner.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Collected dishes promptly after each course, cleared crumbs and glassware and maintained customer satisfaction.
  • Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.

Pool Server

Ojai Valley Inn & Spa
Ojai , CA
06.2018 - 09.2018
  • Delivered exceptional service to poolside guests at a luxury resort.
  • Monitored guest satisfaction and addressed concerns promptly.
  • Assisted guests with menu selections and made recommendations.
  • Maintained cleanliness and organization of poolside dining areas.
  • Managed food and beverage orders efficiently during peak hours.
  • Collaborated with kitchen staff to ensure timely order fulfillment.
  • Collaborated with kitchen staff to ensure timely delivery of food orders.
  • Adhered to health and safety regulations while serving food and beverages.
  • Promptly reported any maintenance issues in the restaurant to management.
  • Set up and broke down poolside events as needed.
  • Accurately handled cash transactions with customers on a daily basis.

Education

Bachelor of Arts - Culinary Arts / Hospitality

Institute Culinary Education
Pasadena, CA
05-2021

Skills

  • Event coordination
  • Event planning assistance
  • Fine dining experience
  • Food safety compliance
  • Quality assurance
  • Special dietary requirements
  • Menu knowledge
  • Food handling
  • Efficient setup
  • Event breakdown
  • Payment processing
  • Customer service
  • Guest relations
  • Wine pairing
  • Time management
  • Stress tolerance
  • Adaptability to change
  • Detail-oriented
  • Team collaboration
  • Leadership skills
  • Effective communication
  • Communication skills
  • Conflict resolution
  • Professional appearance
  • Flexible availability
  • Issue resolution
  • Plate carrying techniques
  • Cleanliness standards

Languages

Spanish
Professional
Italian
Limited
Portuguese
Limited

Accomplishments

Forbes 5 Star  2018

Timeline

Lead Banquet Server

Rosewood Miramar Beach
09.2021 - 11.2024

Banquet Server

Four Seasons Biltmore
09.2018 - 03.2020

Pool Server

Ojai Valley Inn & Spa
06.2018 - 09.2018

Bachelor of Arts - Culinary Arts / Hospitality

Institute Culinary Education
Belen Gallardo