Emma Raderstorf
Tucson,AZ
Summary
Dynamic hospitality professional with extensive experience at The Arizona Inn, excelling in banquet operations and customer service. Proven track record in enhancing guest satisfaction through effective event coordination. Skilled in client billing accuracy and adaptive problem solving, ensuring seamless operations and creating memorable experiences for guests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lead Banquet Server
The Arizona Inn
04.2025 - Current
- Coordinates and supervises banquet operations for optimal efficiency.
- Ensures precise client billing for events to designated accounts.
- Ensures high standards of customer service at all times.
- Consistently aligned work practices with hotel policies.
- Coordinates setup and breakdown of banquet events, optimizing workflow efficiency.
- Supervises banquet staff to ensure high-quality service and adherence to standards.
Restaurant Server
The Arizona Inn
01.2023 - 12.2025
- Delivered exceptional customer service by promptly addressing guest inquiries and requests.
- Managed multiple tables efficiently, ensuring timely order taking and food delivery.
- Collaborated with kitchen staff to ensure accurate and timely meal preparation.
- Maintained cleanliness and organization of dining areas throughout shifts.
Front Desk Associate
The Arizona Inn
04.2022 - 05.2024
- Managed guest check-in and check-out processes, ensuring smooth arrivals and departures.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated with housekeeping to maintain room readiness and cleanliness standards.
- Processed reservations through hotel management software, optimizing occupancy rates.
- Implemented process improvements that enhanced guest satisfaction ratings significantly.
- Oversaw daily cash handling procedures, ensuring accuracy in financial transactions.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Au Pair
Self Employed
09.2019 - 12.2021
- Supervised daily activities and routines for children, promoting independence and self-discipline.
- Developed engaging educational activities to enhance children's cognitive and social skills.
- Facilitated communication between parents and children, ensuring alignment on expectations and behavior.
- Implemented effective discipline strategies to maintain a positive environment and resolve conflicts.
- Adapted schedules based on children's needs, demonstrating flexibility in a dynamic environment.
Education
Associate of Applied Science - Hospitality And Hotel/Restaurant Management
Pima Community College
Tucson, AZ05.2024
Skills
- Banquet operations management
- Event coordination
- Customer service excellence
- Client billing accuracy
- Guest relations
- Process improvement implementation
- Food safety compliance
- Adaptive problem solving
- Event setup and breakdown
Certification
Culinary Arts Certificate from Pima Community College 05/2024
Timeline
Lead Banquet Server
The Arizona Inn
04.2025 - Current
Restaurant Server
The Arizona Inn
01.2023 - 12.2025
Front Desk Associate
The Arizona Inn
04.2022 - 05.2024
Au Pair
Self Employed
09.2019 - 12.2021
Associate of Applied Science - Hospitality And Hotel/Restaurant Management
Pima Community College