Michael Watts
San Juan Capistrano,CA
Summary
Offers positive and professional communication skills. Understands importance of delivering food quickly, getting orders correct and quickly handling problems. Energetic and upbeat with flexible schedule. Twenty-five years of providing leadership skills while contributing to high-end operations and customer experiences of up to 600 guests. Skilled in assisting co-workers with the knowledge and training in order to create a memorable event for the guests. Assisting with inventory control and scheduling in order to maintain food cost and labor hours. Dedicated to working with multi-functional teams focused on quality, standardization, consistency, productivity, and presentation.
Overview
25
25
years of professional experience
Work History
Lead Banquet Server
El Niguel Country Club
Laguna Niguel, California
06.2021 - 10.2021
- Greeted arriving guests and escorted each to assigned tables, took drink orders and answered questions about events.
- Demonstrate a strong knowledge of menu items, ingredients, preparation techniques, wine pairings.
- Stocked service stations with ice, napkins and straws.
Zone Manager
Amazon Fresh
Laguna Niguel, CA
07.2020 - 06.2021
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Coached store personnel on selling techniques, customer service standards.
- Analyzed customer feedback to identify areas of improvement for products and services.
Banquet Supervisor
Big Canyon Country Club
Newport Beach, CA
07.2019 - 08.2019
- Developed policies and procedures for efficient operation of the banquet department.
- Prepared and led food service training programs to teach staff various tasks.
- Oversaw food preparation, production and presentation according to quality standards.
Banquet Manager/F&B Outlet Supervisor
Westin San Diego Gaslamp Quarter
San Diego, California
02.2018 - 03.2019
- Delegated work to staff, setting priorities and goals.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Assisted guests at check-in, providing information on various services within hotel.
- Monitored event timelines, adjusting service as needed to align with schedule changes.
- Prepared and led food service training programs to teach staff various tasks.
- Built and maintained productive relationships with employees.
- Worked closely with other departments such as kitchen staff or housekeeping staff to ensure smooth operations during events.
- Oversaw inventory management, including equipment and linens, to meet event specifications.
Banquet Manager/Director of Operations
Ritz-Carlton
Laguna Niguel, CA
09.1996 - 01.2018
- Direct vital banquet operations involving distinctive cuisine for upscale resort.
- Supervisor of all banquet functions and servers.
- Active in developing and implementing proper procedures and protocol for consistent operations and food safety throughout service and break down.
- Managed the opening and closing operations of every event.
- Responsible for assisting all the team on the floor to provide excellent service for the guests.
- Have the proper knowledge for scheduling, managing the teammates, and attending BEO and F&B meetings on a regular basis.
Education
Bachelor of Arts - Communications - Marketing/advertising
Cal State University of Fullerton
Fullerton, CA06-2003
Associate of Arts - General Studies
Saddleback College
Mission Viejo, CA08-1996
Skills
- Event planning assistance
- Fine dining experience
- Banquet setup efficiency
- Adaptability to change
- Effective time management
- Reliability and punctuality
- Exceptional communication
- Cash handling proficiency
- Food safety compliance
- Staff training and development
- Strong leadership
- Banquet preparation
- POS operation
- Front-of-house display creation
- Performance improvement
- Buffet setup and takedown
- Station setup and restocking
Dates
10/11/24, 06/08/21, 10/11/24, 10/12/24
Jobskillsparticipationagreement
True, True, True, True, Monday to Friday 8:00am to 5:00pm, Tuesdays or Wednesdays until 8:00pm
Participantsignature
Mike Watts, 10/12/24
Talentdevelopmentspecialist
Natalie Del Toro, 10/11/24
Jobservicesandemploymentsupport - Releaseofinformation
True, True, True
Timeline
Lead Banquet Server
El Niguel Country Club
06.2021 - 10.2021
Zone Manager
Amazon Fresh
07.2020 - 06.2021
Banquet Supervisor
Big Canyon Country Club
07.2019 - 08.2019
Banquet Manager/F&B Outlet Supervisor
Westin San Diego Gaslamp Quarter
02.2018 - 03.2019
Banquet Manager/Director of Operations
Ritz-Carlton
09.1996 - 01.2018
Bachelor of Arts - Communications - Marketing/advertising
Cal State University of Fullerton
Associate of Arts - General Studies
Saddleback College