Alexa Piacenza
Middletown,CT
Summary
Friendly professional with strong understanding of hospitality and food and beverage industries. Extensive knowledge of cuisine and food and wine pairings. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality. Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills. Personable professional skilled in table arrangement, customer service and order placement. Motivated and energetic individual with several years of hands-on experience maintaining banquet services and functions. Strong communicator possessing outstanding multitasking and organizational abilities.
Overview
2
2
years of professional experience
Work History
Lead Banquet Server
CT Wedding Group
Middletown, CT
01.2023 - Current
- Set up banquet areas according to event specifications, including tables, chairs, linens, and centerpieces.
- Organize catering equipment before each event to ensure cleanliness and functionality.
- Oversee meal presentation and ensure adherence to client requests.
- Maintain a professional appearance at all times during events.
- Demonstrate a strong knowledge of menu items, ingredients, preparation techniques, wine pairings.
- Ensure all service staff are properly trained in accordance with company standards.
- Train new hires on company policies and procedures related to banqueting services.
- Coordinate daily set-up and break down of banquet facilities as needed.
- Monitor food safety and sanitation protocols for all banquet operations.
- Provide guidance and support to banquet servers throughout the duration of events.
Shift Leader
Fun In Trampoline Park
Middletown, CT
08.2022 - 09.2023
- Monitored inventory levels and ordered supplies as needed.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Monitored employee performance and provided feedback for improvement.
- Scheduled team members for shifts based on business needs and customer demand.
- Reviewed time sheets for accuracy before submitting them for payroll processing.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
Education
High School Diploma -
Middletown High School
Middletown, CT06-2023
MBA - Finance And Accounting
Western New England University
Springfield, MASkills
- Strong leadership
- Menu knowledge
- Staff Training and Development
- Professional Appearance
- Stress Tolerance
- Event Planning Assistance
- Personal appearance standards
- Guest Relations
- Food handling
- Customer Service
- Time Management
- Effective customer upselling
- Team Collaboration
- Reliable transportation
- Clear Communication
- Event Setup
- Cash Handling
- Station Setup and Restocking
- Flexible Schedule
- Performance Improvement
Affiliations
- Western New England Dance Team
- Accounting Association
- Investment Club
Accomplishments
- Deans List Fall 2023
- Deans List Spring 2024
- Western New England Dance Team Treasurer 2024-2025
- Peer Advisor 2024-2025
- Middletown Dance Team Captain 2022-2023
Timeline
Lead Banquet Server
CT Wedding Group
01.2023 - Current
Shift Leader
Fun In Trampoline Park
08.2022 - 09.2023
High School Diploma -
Middletown High School
MBA - Finance And Accounting
Western New England University
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