Amabiliz Zapet
Oakland,CA
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Overview
6
6
years of professional experience
Work History
Lead Banquet Server
Scotts Seafood Bar And Grill
Oakland , CA
01.2022 - Current
- Set up banquet areas according to event specifications, including tables, chairs, linens, and centerpieces.
- Ensure all service staff are properly trained in accordance with company standards.
- Provide guidance and support to banquet servers throughout the duration of events.
- Maintain a professional appearance at all times during events.
- Monitor food safety and sanitation protocols for all banquet operations.
- Manage inventory of supplies used for banquets and replenish when necessary.
- Handle customer complaints or concerns in an effective manner.
- Supervise banquet staff to guarantee quality service is provided consistently.
- Train new hires on company policies and procedures related to banqueting services.
- Interact with guests to ensure satisfaction with their dining experience.
- Ensure proper handling of payments from customers by collecting cash or credit card information accurately.
- Communicate effectively with other departments within the organization for efficient coordination of activities.
- Demonstrate a strong knowledge of menu items, ingredients, preparation techniques, wine pairings.
Customer Service Advocate
Target
Alameda, CA
01.2019 - Current
- Greeted and assisted customers with inquiries regarding products and services.
- Processed orders, forms, applications and requests.
- Developed relationships with customers through friendly conversations.
- Identified potential opportunities to upsell products or services.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Consulted with customers to resolve service and billing issues.
- Encouraged customers to become self-sufficient with web-based and mobile support tools.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Followed up on customer inquiries not immediately resolved.
Education
High School Diploma -
Oakland High School
Oakland, CA05-2019
Some College (No Degree) - Medical Assisting
Merritt College
Oakland, CASkills
- Staff Training and Development
- Event Planning Assistance
- Stress Tolerance
- Professional Appearance
- Strong leadership
- Quality Assurance
- FLUENT in Spanish and English
Languages
Spanish
Professional
English
Professional
Affiliations
Full time Student
Full time Job
Timeline
Lead Banquet Server
Scotts Seafood Bar And Grill
01.2022 - Current
Customer Service Advocate
Target
01.2019 - Current
High School Diploma -
Oakland High School
Some College (No Degree) - Medical Assisting
Merritt College
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