Sky Twesten
MORGANHILL,CA
Summary
Diligent hospitality lead with strong background in leading banquet teams to ensure smooth and successful events. Proven ability to manage high-pressure environments and deliver exceptional guest experiences. Demonstrated proficiency in coordinating logistics and adapting to dynamic event needs.
Overview
6
6
years of professional experience
Work History
Lead Banquet Server
Willow Heights Mansion/Mohi Ranch
Morgan Hill
05.2022 - Current
- Coordinated with event planners to fulfill specific client requirements for banquets and receptions.
- Assisted in day of wedding planning and supported event operations through setup, food distribution, and guest welcome to maintain a comfortable experience.
- Coordinated with event planners to accurately fulfill client requirements for banquets and receptions, enhancing client satisfaction.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Addressed guest issues with a focus on customer satisfaction.
Food Service Team Lead
Gilroy Gardens Family Theme Park
Gilroy, CA
04.2021 - 09.2022
- Oversaw cashier operations, prepared food, and delivered meals to tables, ensuring efficient service in food service area.
- Managed a team of food service professionals, fostering a collaborative environment that promoted growth and development.
- Enhanced customer satisfaction by ensuring timely and efficient food service deliveries.
- Assisted in training new hires, sharing knowledge and best practices for food service operations.
Sales Associate
Bike Therapy
Morgan Hill, CA
04.2020 - 09.2020
- Sold cycling merchandise and bikes to customers while maintaining retail inventory through restocking activities.
- Trained new associates on sales techniques and customer service standards.
- Developed strong relationships with customers to foster loyalty and repeat business.
- Executed visual merchandising strategies to optimize product displays and drive sales.
- Collaborated with team members to achieve monthly sales goals and improve store performance.
Education
high school diploma -
Live Oak High School
Morgan Hill01.2023
Associate of Arts - Paralegal Studies
West Valley College
Saratoga, CA05.2028
Skills
- Collaborative teamwork
- Attention to detail
- Training development
- Clear communication
- Multitasking
- Staff training and development
- Relationship building
- Reliability and punctuality
- Event service excellence
Personal Information
Date of Birth: 2005-08-01
Timeline
Lead Banquet Server
Willow Heights Mansion/Mohi Ranch
05.2022 - Current
Food Service Team Lead
Gilroy Gardens Family Theme Park
04.2021 - 09.2022
Sales Associate
Bike Therapy
04.2020 - 09.2020
high school diploma -
Live Oak High School
Associate of Arts - Paralegal Studies
West Valley College