Tristan Lebahn

West Center Hospitality

02.2020 - 06.2024

Demonstrated flexibility in adapting to last-minute changes, including guest count adjustments, menu modifications, or event schedule alterations.
Managed a team of servers to ensure timely food delivery, proper table settings, and ensured peak performance of staff.
Coordinated with event planners and clients, ensuring smooth event execution and meeting expectations.
Handled any guest complaints or concerns professionally, taking appropriate action when necessary.
Trained new staff members on proper serving techniques, company policies, and customer service standards.
Implemented strategies to reduce waste while maintaining high-quality food presentation at buffet stations.
Collaborated with the culinary team to create customized menu options for clients based on their preferences and dietary restrictions.
Promoted a culture of continuous improvement within the team by sharing best practices and suggesting new ideas for better banquet service operations.
Arranged linens and table settings according to seating plan and event theme.
Worked with banquet manager to coordinate event set up and schedule.
Responded to guest inquiries and requests promptly and courteously.
Handled food and beverage orders for up 1000+ guests, delivering prompt, professional and friendly service.
Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.