Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
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Belen Gonzales

Chandler,AZ

Summary

Dynamic professional with a proven track record in public safety and customer service, exemplified at YMCA. Skilled in CPR/AED and demonstrating exceptional communication abilities. Excelled in roles requiring patience, empathy, and a strong commitment to ensuring patron satisfaction and safety. Expert in managing critical situations with efficiency and a results-driven approach.

Overview

3
3
years of professional experience

Work History

Lifeguard

YMCA
03.2024 - 08.2024
  • Examined injured persons and administer first aid and cardiopulmonary resuscitation using training and medical supplies
  • Adhered to all state and federal laws pertaining to water safety and lifeguarding operations
  • Documented incidents and injuries for accurate recordkeeping
  • Administered CPR, first aid, AED when necessary
  • Assisted with swim lessons and special activities to increase patron engagement

Head Hostess

Red Lobster
09.2023 - 12.2023
  • Answered phone calls to take reservations
  • Trained new employees on restaurant's best practices and responsibilities
  • Checked restrooms for cleanliness and availability of supplies
  • Monitored restaurant activity to determine seating and dining flow
  • Served food to customers when staff needed assistance
  • Stocked beverage station with cups, napkins, straws, condiments

Receptionist

Novakovic Family Practice
06.2022 - 08.2022
  • Maintained various records using secure filing system
  • Checked visitors in and directed or escorted to appropriate areas
  • Maintained confidentiality of sensitive information
  • Processed incoming and outgoing documents via electronic systems
  • Delivered accurate phone messages to personnel with legibly written call-back numbers and names

Crew Member

Culver's Restaurant
09.2021 - 03.2022
  • Responded quickly to meet customer needs and resolve problems
  • Provided efficient and courteous service to customers at all times
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible

Education

High School Diploma -

Chandler High School
Chandler, AZ
05.2024

Skills

  • Patience and Empathy
  • First Aid
  • Strong communicator
  • CPR and AED Training
  • Public safety knowledge
  • Strong swimming ability
  • Telephone skills
  • Data Entry
  • Scheduling
  • File Management
  • Tech-Savvy
  • Documentation And Reporting
  • Multi-line telephone operation
  • Time Management
  • Customer and client relations
  • Information Protection
  • Security understanding

Extracurricular Activities

DECA Member: Officer Swim Team

Timeline

Lifeguard

YMCA
03.2024 - 08.2024

Head Hostess

Red Lobster
09.2023 - 12.2023

Receptionist

Novakovic Family Practice
06.2022 - 08.2022

Crew Member

Culver's Restaurant
09.2021 - 03.2022

High School Diploma -

Chandler High School

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Belen Gonzales