Belen Hernandez
Indio
Summary
Detail-oriented and dependable professional with over 8 years of experience in customer service, team leadership, and retail operations. Recently earned a Bachelor's degree in Finance, demonstrating a strong analytical mindset and a passion for building client relationships. Proven track record of driving sales and enhancing customer satisfaction through effective communication and problem-solving skills. Eager to leverage expertise in a dynamic Account Executive role to contribute to team success and foster growth.
Overview
21
21
years of professional experience
Work History
Retail Store Manager
T-Mobile USA Inc.
10.2011 - Current
- Managed daily operations, scheduling, and team performance for a high-volume retail store.
- Provided hands-on customer support and resolved service issues efficiently.
- Maintained inventory accuracy and optimized in-store displays.
- Trained and mentored new employees in sales and company protocols.
- Reviewed and improved workflow processes to enhance productivity.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Retail Sales Leader
T-Mobile USA Inc.
02.2009 - 10.2011
- Supervised sales team and assisted in hitting monthly sales targets.
- Delivered exceptional customer service and promoted product knowledge.
- Aided in hiring processes and conducted employee coaching sessions.
Retail Sales Associate
T-Mobile USA Inc.
08.2005 - 02.2009
- Assisted customers with product selection and billing inquiries.
- Achieved consistent sales goals through consultative selling.
- Participated in store setup and promotional merchandising.
Education
Bachelor of Arts - Finance
University of Arizona
Tucson, AZ01.2024
Skills
- Data entry and recordkeeping
- Microsoft Office Suite (Excel, Word, Outlook)
- Attention to detail
- Time management
- Bilingual: English and Spanish
- Problem-solving and conflict resolution
- Customer service
- Team collaboration and leadership
- Sales growth
- Sales leadership
- Upselling and cross selling
Accomplishments
4 times Winners Circle recipient (annual top 1%)
Affiliations
- Multiple-time recipient of T-Mobile’s Annual Winners Circle (2014, 2016, 2017, 2018)
- Recognized as Southwest MVP – September 2016
- Member, Women's Leadership Network (2018 – Present)
- Dean’s List – Fall 2019
Languages
Spanish
Professional Working
Timeline
Retail Store Manager
T-Mobile USA Inc.
10.2011 - Current
Retail Sales Leader
T-Mobile USA Inc.
02.2009 - 10.2011
Retail Sales Associate
T-Mobile USA Inc.
08.2005 - 02.2009
Bachelor of Arts - Finance
University of Arizona